BIPUL KUMAR JHA
IT Application Manager
Pune
Summary
Ambitious IT professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. High-energy leader with strong customer-focus and demonstrated ability to deliver mission-critical results.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
IT Application Manager
RahejaQBE GIC LTD
Mumbai
10.2019 - Current
- Served as Subject Matter expert while managing a group of 7 database analysts; identifying training needs, tracking performance, coaching.
- Performed quality assurance and user acceptance testing (UAT) of system enhancements and changes introduced to Business team.
- Served as Technical Lead for multiple application.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed team communications and information for meetings.
- Developed and maintained courteous and effective working relationships.
- Co-ordinate with testing team and Development Team for Impact analysis and defect fixes. BRD preparation and CR Management.
- Administered efficient working of projects and ensured compliance to time and budget
- Maintained effective relationships with various business units and team members.
- Monitored projects and identified all risks on same.
- Evaluated working of employees and ensured efficient working at all times.
- Testing and deploying new code updates and patches using firm and departing Change Control practices.
- Monitor production issues till Application stabilizes.
- Developed Rest API Services and Integrated the same with Partners Platform.
Production Support Manager
Liberty General Insurance PVT. LTD
Bangalore
08.2018 - 10.2019
- Escalated and resolved major service issues.
- Organized relevant training sessions and personally trained new members of team.
- Determined quality control standards.
- Provided status reports to management.
- Organized schedules, monitored shifts and made sure there was apt coverage.
- Implemented knowledge to provide product quality assurance and executed inventory maintenance, optimizing work time.
- Developed API Services for Web Partners on MVC Core Platform.
- Managed DWH team & Developed Application to automate Policy renewal process and data flow.
- Develop and provide reporting on application performance, service level agreements, incident, and problem management
- Managed and leading 50 members of Development and Services team.
- Coordinated with systems partners to finalize designs and confirm requirements
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications
- Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
- Organized relevant training sessions and personally trained new members of team
- Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
- Managed team of programmers and analysts that maintained, supported and enhanced Policy Sourcing applications.
Asst. Manager – Database Support
SecurAX Solutions Pvt Ltd
Bangalore
03.2018 - 08.2018
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Exceeded goals through effective task prioritization and great work ethic.
- Onboarded new temps by entering employee information into systems.
- Used coordination and planning skills to achieve results according to schedule.
- Develop and maintain expertise in use of automated tools for database design and implementation
- Design, develop, and maintain partition and archiving strategies
- Design and maintain logical and physical data models (relational & dimensional), data dictionary and database volumetric
- Provide guidance, direction, and managerial leadership to junior resources
- Expert in MSSQL and Performance Tuning
- Manages large-scale Raiser’s Edge database clean-up projects, related to duplicate, inactive, and incomplete records
- Experience in high availability database systems
- Experience with data modeling tool plus
- Strong database design and development experience for very large database
Team Lead – Support
Inube Software Solutions Pvt Ltd
Bangalore
02.2016 - 12.2017
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Increased customer satisfaction by resolving issues.
- Onboarded new temps by entering employee information into systems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Analyzed problem statement and suggest solutions
- Provide escalated ticket/incident management for applications as well as will participate in defect management, issue tracking/trending
- Incident management and problem resolution and Maintaining SLA.
- Communicate with all stakeholders on problem statement, possible solutions, intermediate issues and overall status of work assigned.
- API development integration and Support.
- Developed Rest API Services.
- Managed Azure Cloud Servers and web services.
Member of Technical Team
UBQ Technologies Pvt. Ltd
Bangalore
03.2013 - 01.2016
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information for meetings.
- Experience in Software Implementation and Training.
- Experience on Installing, configuring, monitoring and troubleshooting SQL Server.
- Experience in upgrading SQL Server to new versions and applying service packs and hot fixes.
- Management of Database Space, Growth Monitoring of Data &Transaction log files
- Expertise in Database Administration on Production Servers with server configuration, performance monitoring and maintenance with outstanding troubleshooting capabilities
- Administering SQL Server High Availability and Disaster Recovery strategies.
- Experienced in T-SQL programming which includes creating/Writing Various Database Objects like Tables, Indexes, Table Variables, Stored Procedures, User Defined Functions, And Functions using various DDL And DML Commands.
- Experienced in Using SQL Server constraints (Primary Keys, Foreign Keys, Unique Keys, Check, Defaults Etc) And Writing Complex Transact SQL Queries, Sub Queries etc. • Experienced in SQL Server clauses (From, Where, Group by, Having, Select, Distinct, Order by, Top)
- Experience in Creating and Updating Clustered and Non-Clustered Indexes to keep up SQL Server Performance.
- Efficient in creating Sub-Queries and Joins for complex queries involving multiple tables, using Exception Handlers
- Imported data from various sources into staging area, merges data and presents it to business users
- Identify columns for Primary Keys and Foreign Keys in all tables at design time and create them
- Have good experience in implementation & Training of Software application on Client Location.
- Can handle and lead multiple projects and its implementation easily.
- Having knowledge on maintaining log information in SQL table to tracking Errors and recording package execution status
- Expertise in T-SQL writing stored procedures, triggers and functions.
- Expert in data transformation services and Bulk Loads and BULK INSERT operations.
- Worked on logical and physical data base modeling... • Troubleshoot performance problems, fine-tuning of databases and index Analysis.
- Created Linked Servers between SQL Server 2008 R2 & Oracle 9i and 10g
- Experience in supporting Very Large databases (VLDB) and troubleshooting problems.
- Strong experience in mentoring team members and writing documentation.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
- Organized schedules monitored shifts and made sure there was apt coverage.
- Escalated and resolved major service issues.
- Organized relevant training sessions and personally trained new members of team.
- Provided status reports to management.
- Trained junior members of IT team regarding network security and troubleshooting of data circuits.
- Provided methodologies for object-oriented software development and efficient database design.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Advocated for end-users to perform testing and problem analysis for server, desktop, and IT infrastructure work.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Technical Support Executive
Prizm Payment Solutions
Chennai
04.2012 - 03.2013
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
- Identified key technology defects to streamline problem resolution.
- Managed customer contact center with 50 support representatives.
- Cultivated procedures and standards for system monitoring, investigation and maintenance.
Education
Diploma - Information Technology
Balaji Polytechnic College
Chennai 07.2008 - 07.2011
Secondary Education -
Govt. Hr. Sec. School-CBSE BOARD
Chowkham 05.2005 - 03.2007
Skills
Application database architecture
undefinedTimeline
IT Application Manager
RahejaQBE GIC LTD
10.2019 - Current
Production Support Manager
Liberty General Insurance PVT. LTD
08.2018 - 10.2019
Asst. Manager – Database Support
SecurAX Solutions Pvt Ltd
03.2018 - 08.2018
Team Lead – Support
Inube Software Solutions Pvt Ltd
02.2016 - 12.2017
Member of Technical Team
UBQ Technologies Pvt. Ltd
03.2013 - 01.2016
Technical Support Executive
Prizm Payment Solutions
04.2012 - 03.2013
Diploma - Information Technology
Balaji Polytechnic College
07.2008 - 07.2011
Secondary Education -
Govt. Hr. Sec. School-CBSE BOARD
05.2005 - 03.2007
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