Birat Ghosh

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Educated customers on banking products, enabling them to make informed decisions about their finances.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Zonal sales officer is the position based on pure retail asset operations accross zone.

I handled 9 branches Retail asset operations of Agartala Zone.

• Asset officer is the position who resolved all the asset related queries which has raised by credit team and onboarding new borrowers to bank.From file login to Disbursement whole responsibility is for Asset officer.

I started my corporate journey in the position of credit officer at NESFB Agartala branch.

My work was to source new loan files and disburse the same as well as monitoring collection of those loan accounts collection too.