BIRENDRA BIKRAM

A competent professional with over 18 years of experience in handling Traffic Management, Toll Collection through 100% fastag, Road Routine maintenance, ATMS, TMS Traffic Incident Management (Land & Traffic) Services, customer services, logistics, inventory Management and vendor Development functions. To utilize my knowledge and management skill to that particular organization, where I will be deployed and to make my career along with the organizational goals. Possessing demonstrative capability of transforming business by going beyond the boundaries of traditional people capital support. Uses personal credibility to influence outcomes beyond own business and functional area. Possess ability to direct business and motivate people to perform beyond their normal demonstrated skills/levels. An effective leader for change who champions the alignment and integration of information technology in support of business strategies and processes. Excellent analytical, troubleshooting & team management skills with distinction of driving quality enhancement and process improvement initiatives during the career span.

Policies & Procedure: To maintain and develop Company policies, ensuring compliance and to contribute the development of corporate policies. Planning & implementing effective control measure to reduce running cost of the unit. Creation of effective operations Policies, Analyzing & Implementing Plaza activities. Developing & Implementing procedures, control system for safety quality standards. To ensure the operational, collection and financial procedures are carried out as per set procedure and rule. Leadership & Team Spirit: Creation of motivational climate in the organization, including adequate opportunities for career growth and development. Taking all responsibilities related to lower staff & Plaza Controller’s. Responsible for monitoring, guiding and developing team for better quality of work. Organization and People: Develops system within operations teams which facilitate better MIS and synergy of operations. Performance Management, Rewards and Recognition, Staff Retention, competency building as well as Management Development. Responsible for supervision of housekeeping, horticulture, Public dealing and dispute resolution. Key Result Areas: Prepared All Toll Operation Procedures. Trained all manpower for Toll operations as per set procedures (operational, collection and financial). Ensure safe and smooth traffic flow through the toll plazas. Review, Approve and Maintain time sheets, leave requests, disciplinary actions and other reports for subordinate personnel. Detect and solve problems or disputes in the areas of personnel, customer services, office equipment’s, toll booths, computer hardware and software maintenance and building maintenance. Maintain an efficient leadership hierarchy and chain of communication to subordinate supervisors and through them to toll personnel and security staff. Preparing & compiling various daily, weekly and monthly MIS reports pertaining to process, and productivity. Check toll booths and plaza area for cleanliness and functional operation; transportation of money vaults, supplies and other items as required. Managing and effectively using the human resources available, maintaining shift statistics to ensure efficiency in process operations. Taking care of safety and security measures of plaza & toll booths. Taking necessary steps after reviewing security frisking/ confidential security reports on daily basis. Coordinating with District Administration, Police, Labour Office, Judiciary, NHAI, local Panchayats and Elected Representatives as well. Helping and supporting inquiries of all administrative/security related issues. Solving employee-related problems in accordance with the best interests of the organization and the employee. Conducting regular cash handling reviews with staff to improve cash handling process. Setting up and maintain files for staff schedules, leave management, preparing payroll documentation requirements. Keep an eye on the complete operation of toll plaza to provide accountability of revenues, accurate traffic counts, security of funds and facilities, and proper allocation of personnel resources. Checking the processing of toll revenues and their transfer to the banking institution in order to properly account for toll revenues. Checking the processing of Fastag revenues, Blacklist Transaction update, Decline Transaction, Pending fastag amounts and their Reconsolidation & transfer to the banking institution in order to properly account for Fastag revenues. Assigning and training subordinate employees, scheduling work, recommending leave, reviewing work for accuracy, performance appraisal, interviewing applicants for position vacancies. Coordinate the operation of the toll collection equipment with equipment vendor to ensure proper functioning and repair. Interact with other agencies and the public to investigate and resolve problems and unusual occurrences in a timely manner. To ensure that the Signboards, Fee Exempt Boards & User Fee Boards are displayed as per standard lay down.

• Started the Toll Plaza of Raipur-Durg Expressway, Chhattisgarh
• Started the Toll Plaza of Delhi-Gurgaon Expressway, Haryana
• Started the Toll Plaza of Sandur- Bypass Project, Bellary, Karnataka
• Started the Toll Plaza of Lucknow-Sitapur Expressway, Uttar Pradesh

Fit for All Duties

• MS Office
• Photoshop
• Internet Operation
• SAP
• E.M.S. Export Software
• ERP (TERM)

• Father's Name: Shri Breez Bhushan Singh
• Date of Birth: 01/14/86
• Driving License: LMV
• Marital Status: Married