Birendra Jha
Senior Manager
Vapi
Summary
Experienced manager with a proven track record in team leadership, planning, and organizational skills. Equipped employees with necessary tools and knowledge to independently handle daily functions and consistently meet customer needs. Recognized as a diligent trainer and mentor, known for exceptional management abilities and a results-driven approach.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Manager Sales
Cashflo
05.2023 - Current
- B2B Financing & payments MSME, Mid-corporate & Large corporate Invoice discounting enabling growth for industries and improving Cashflow to run the business selling Cashflo Portal for discounting and payments for their vendor
- Demonstrated expertise in financial products such as LOCs, Sales Invoice Discounting, and Business Loans, leading to successful cross-selling and upselling and identified and pursued cross-selling opportunities, such as combining LOCs with business loans, resulting in increase in overall product uptake
- Designed and implemented cross-selling strategies that integrated LOCs, Sales Invoice Discounting, and Business Loans to meet diverse client needs
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Managed and motivated employees to be productive and engaged in work
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Team Lead
Rupeek fintech Private Limited
12.2021 - 05.2023
- Streamlined the calling infrastructure for the team
- Scaled 5 team representatives to 20 which increased the number of sales to 96 per week
- Contact Skills from 15 per week
- Fixed daily disposition and implemented new SOP to maintain the daily leads
- Responsible for business growth
- Tracking till the project lands
- Helping Field managers with technical issues
- Taking the daily briefing of the team and training.
Senior Relationship Manager
Aasaanjob Private Limited
12.2019 - 11.2021
- Maintaining reports of sales, targets achieved, and incentives for the teams
- Directly interact with the COO for process improvements and implementations
- Pitching for Gold Loan to the customers and convincing them
- Explaining procedures, paperwork, formalities
- Fixing the appointments to gain the customers
- Taking care of quality calls of team members to avoid bad customer experience
- Consistency in Achieving the given target
- Always focused to gain more number of customers and achieved more than the limits
- Supporting as a Team Player to maintain the sales target of the company
- In a very short duration, started working as a trainer to the new joiners, if required.
Operation Management Team Executive
Bundle Technology Pvt Ltd (Swiggy)
09.2018 - 07.2019
- Handling Delivery executives, Restaurant Partners, and Customers
- Taking Escalations and targeting for good customer experience
- Explaining the process to new managers, team leaders, and new agents.
Digital Officer (Axis Bank)
Intelnet Global Services
07.2016 - 06.2018
- Interact with Axis Bank credit card customers over the phone and explain them the features and benefits of the services
- Ensure that the assigned targets are achieved within the stipulated time frame and contribute towards the organizational success
- Work on Right now Technology interface (CRM) for documenting and retrieving Customer Information.
Education
B.tech(CS) -
Bharath University
Chennai, Tamil Nadu 08.2011 - 05.2015
Skills
Operations Management
Languages
Hindi
Gujarati
English
Maithali
Timeline
Manager Sales
Cashflo
05.2023 - Current
Team Lead
Rupeek fintech Private Limited
12.2021 - 05.2023
Senior Relationship Manager
Aasaanjob Private Limited
12.2019 - 11.2021
Operation Management Team Executive
Bundle Technology Pvt Ltd (Swiggy)
09.2018 - 07.2019
Digital Officer (Axis Bank)
Intelnet Global Services
07.2016 - 06.2018
B.tech(CS) -
Bharath University
08.2011 - 05.2015
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