Birendra Jha
Senior Manager
Vapi
Summary
Experienced manager with a proven track record in team leadership, planning, and organizational skills. Equipped employees with necessary tools and knowledge to independently handle daily functions and consistently meet customer needs. Recognized as a diligent trainer and mentor, known for exceptional management abilities and a results-driven approach.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Manager Sales
Cashflo
05.2023 - Current
- B2B Financing & payments MSME, Mid-corporate & Large corporate Invoice discounting enabling growth for industries and improving Cashflow to run the business selling Cashflo Portal for discounting and payments for their vendor
- Demonstrated expertise in financial products such as LOCs, Sales Invoice Discounting, and Business Loans, leading to successful cross-selling and upselling and identified and pursued cross-selling opportunities, such as combining LOCs with business loans, resulting in increase in overall product uptake
- Designed and implemented cross-selling strategies that integrated LOCs, Sales Invoice Discounting, and Business Loans to meet diverse client needs
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Managed and motivated employees to be productive and engaged in work
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Team Lead
Rupeek fintech Private Limited
12.2021 - 05.2023
- Streamlined the calling infrastructure for the team
- Scaled 5 team representatives to 20 which increased the number of sales to 96 per week
- Contact Skills from 15 per week
- Fixed daily disposition and implemented new SOP to maintain the daily leads
- Responsible for business growth
- Tracking till the project lands
- Helping Field managers with technical issues
- Taking the daily briefing of the team and training.
Senior Relationship Manager
Aasaanjob Private Limited
12.2019 - 11.2021
- Maintaining reports of sales, targets achieved, and incentives for the teams
- Directly interact with the COO for process improvements and implementations
- Pitching for Gold Loan to the customers and convincing them
- Explaining procedures, paperwork, formalities
- Fixing the appointments to gain the customers
- Taking care of quality calls of team members to avoid bad customer experience
- Consistency in Achieving the given target
- Always focused to gain more number of customers and achieved more than the limits
- Supporting as a Team Player to maintain the sales target of the company
- In a very short duration, started working as a trainer to the new joiners, if required.
Operation Management Team Executive
Bundle Technology Pvt Ltd (Swiggy)
09.2018 - 07.2019
- Handling Delivery executives, Restaurant Partners, and Customers
- Taking Escalations and targeting for good customer experience
- Explaining the process to new managers, team leaders, and new agents.
Digital Officer (Axis Bank)
Intelnet Global Services
07.2016 - 06.2018
- Interact with Axis Bank credit card customers over the phone and explain them the features and benefits of the services
- Ensure that the assigned targets are achieved within the stipulated time frame and contribute towards the organizational success
- Work on Right now Technology interface (CRM) for documenting and retrieving Customer Information.
Education
B.tech(CS) -
Bharath University
Chennai, Tamil Nadu 08.2011 - 05.2015
Skills
Operations Management
Team Player
Team Leadership
Customer Relations
Problem Resolution
Quality Management
Staff Motivation
Sales Analysis
Motivation
Employee Scheduling
Customer Retention
Supply Chain Management
Workflow Planning
Growth planning
Sales expertise
Expense Control
Performance Analysis
Vendor Negotiations
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Languages
Hindi
Gujarati
English
Maithali
Timeline
Manager Sales
Cashflo
05.2023 - Current
Team Lead
Rupeek fintech Private Limited
12.2021 - 05.2023
Senior Relationship Manager
Aasaanjob Private Limited
12.2019 - 11.2021
Operation Management Team Executive
Bundle Technology Pvt Ltd (Swiggy)
09.2018 - 07.2019
Digital Officer (Axis Bank)
Intelnet Global Services
07.2016 - 06.2018
B.tech(CS) -
Bharath University
08.2011 - 05.2015