Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Deputy General Manager
Cashflo
04.2025 - Current
Participated in planning process to achieve corporate objectives.
Facilitated cross-functional collaboration to drive successful project completion within deadlines.
Ensured compliance with relevant regulations by developing robust policies and procedures.
Collaborated with department heads to establish goals and work plans.
Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
Employed best practices and management controls to provide superior service to internal and external customers.
Streamlined operations by identifying inefficiencies and implementing process improvements.
Manager Sales
Cashflo
05.2023 - Current
B2B Financing & payments MSME, Mid-corporate & Large corporate Invoice discounting enabling growth for industries and improving Cashflow to run the business selling Cashflo Portal for discounting and payments for their vendor
Demonstrated expertise in financial products such as LOCs, Sales Invoice Discounting, and Business Loans, leading to successful cross-selling and upselling and identified and pursued cross-selling opportunities, such as combining LOCs with business loans, resulting in increase in overall product uptake
Designed and implemented cross-selling strategies that integrated LOCs, Sales Invoice Discounting, and Business Loans to meet diverse client needs
Maximized performance by monitoring daily activities and mentoring team members
Onboarded new employees with training and new hire documentation
Cross-trained existing employees to maximize team agility and performance
Managed and motivated employees to be productive and engaged in work
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
Evaluated employee performance and conveyed constructive feedback to improve skills.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Team Lead
Rupeek fintech Private Limited
12.2019 - 05.2023
Streamlined the calling infrastructure for the team
Scaled 5 team representatives to 20 which increased the number of sales to 96 per week
Contact Skills from 15 per week
Fixed daily disposition and implemented new SOP to maintain the daily leads
Responsible for business growth
Tracking till the project lands
Helping Field managers with technical issues
Taking the daily briefing of the team and training.
Senior Relationship Manager
Aasaanjob Private Limited
09.2018 - 07.2019
Maintaining reports of sales, targets achieved, and incentives for the teams
Directly interact with the COO for process improvements and implementations
Pitching for Gold Loan to the customers and convincing them
Explaining procedures, paperwork, formalities
Fixing the appointments to gain the customers
Taking care of quality calls of team members to avoid bad customer experience
Consistency in Achieving the given target
Always focused to gain more number of customers and achieved more than the limits
Supporting as a Team Player to maintain the sales target of the company
In a very short duration, started working as a trainer to the new joiners, if required.
Operation Management Team Executive
Bundle Technology Pvt Ltd (Swiggy)
09.2018 - 07.2019
Handling Delivery executives, Restaurant Partners, and Customers
Taking Escalations and targeting for good customer experience
Explaining the process to new managers, team leaders, and new agents.
Digital Officer (Axis Bank)
Intelnet Global Services
07.2016 - 06.2018
Interact with Axis Bank credit card customers over the phone and explain them the features and benefits of the services
Ensure that the assigned targets are achieved within the stipulated time frame and contribute towards the organizational success
Work on Right now Technology interface (CRM) for documenting and retrieving Customer Information.
Deputy General Manager
Cashflo
04.2025 - Current
Developed and executed annual business plans, resulting in consistent revenue growth.
Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.