Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Birendra Jha

Birendra Jha

Deputy General Manager(DGM)
Vapi

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Deputy General Manager

Cashflo
04.2025 - Current
  • Participated in planning process to achieve corporate objectives.
  • Facilitated cross-functional collaboration to drive successful project completion within deadlines.
  • Ensured compliance with relevant regulations by developing robust policies and procedures.
  • Collaborated with department heads to establish goals and work plans.
  • Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
  • Employed best practices and management controls to provide superior service to internal and external customers.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.

Manager Sales

Cashflo
05.2023 - Current
  • B2B Financing & payments MSME, Mid-corporate & Large corporate Invoice discounting enabling growth for industries and improving Cashflow to run the business selling Cashflo Portal for discounting and payments for their vendor
  • Demonstrated expertise in financial products such as LOCs, Sales Invoice Discounting, and Business Loans, leading to successful cross-selling and upselling and identified and pursued cross-selling opportunities, such as combining LOCs with business loans, resulting in increase in overall product uptake
  • Designed and implemented cross-selling strategies that integrated LOCs, Sales Invoice Discounting, and Business Loans to meet diverse client needs
  • Maximized performance by monitoring daily activities and mentoring team members
  • Onboarded new employees with training and new hire documentation
  • Cross-trained existing employees to maximize team agility and performance
  • Managed and motivated employees to be productive and engaged in work
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Team Lead

Rupeek fintech Private Limited
12.2019 - 05.2023
  • Streamlined the calling infrastructure for the team
  • Scaled 5 team representatives to 20 which increased the number of sales to 96 per week
  • Contact Skills from 15 per week
  • Fixed daily disposition and implemented new SOP to maintain the daily leads
  • Responsible for business growth
  • Tracking till the project lands
  • Helping Field managers with technical issues
  • Taking the daily briefing of the team and training.

Senior Relationship Manager

Aasaanjob Private Limited
09.2018 - 07.2019
  • Maintaining reports of sales, targets achieved, and incentives for the teams
  • Directly interact with the COO for process improvements and implementations
  • Pitching for Gold Loan to the customers and convincing them
  • Explaining procedures, paperwork, formalities
  • Fixing the appointments to gain the customers
  • Taking care of quality calls of team members to avoid bad customer experience
  • Consistency in Achieving the given target
  • Always focused to gain more number of customers and achieved more than the limits
  • Supporting as a Team Player to maintain the sales target of the company
  • In a very short duration, started working as a trainer to the new joiners, if required.

Operation Management Team Executive

Bundle Technology Pvt Ltd (Swiggy)
09.2018 - 07.2019
  • Handling Delivery executives, Restaurant Partners, and Customers
  • Taking Escalations and targeting for good customer experience
  • Explaining the process to new managers, team leaders, and new agents.

Digital Officer (Axis Bank)

Intelnet Global Services
07.2016 - 06.2018
  • Interact with Axis Bank credit card customers over the phone and explain them the features and benefits of the services
  • Ensure that the assigned targets are achieved within the stipulated time frame and contribute towards the organizational success
  • Work on Right now Technology interface (CRM) for documenting and retrieving Customer Information.

Deputy General Manager

Cashflo
04.2025 - Current
  • Developed and executed annual business plans, resulting in consistent revenue growth.
  • Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
  • Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.

Education

B.tech(CS) -

Bharath University
Chennai, Tamil Nadu
08.2011 - 04.2015

Skills

Operations Management

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Timeline

Deputy General Manager

Cashflo
04.2025 - Current

Deputy General Manager

Cashflo
04.2025 - Current

Manager Sales

Cashflo
05.2023 - Current

Team Lead

Rupeek fintech Private Limited
12.2019 - 05.2023

Operation Management Team Executive

Bundle Technology Pvt Ltd (Swiggy)
09.2018 - 07.2019

Senior Relationship Manager

Aasaanjob Private Limited
09.2018 - 07.2019

Digital Officer (Axis Bank)

Intelnet Global Services
07.2016 - 06.2018

B.tech(CS) -

Bharath University
08.2011 - 04.2015
Birendra JhaDeputy General Manager(DGM)