Birendra Jha
Deputy General Manager(DGM)
Vapi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Deputy General Manager
Cashflo
Mumbai, India
04.2025 - Current
- Participated in planning process to achieve corporate objectives.
- Facilitated cross-functional collaboration to drive successful project completion within deadlines.
- Ensured compliance with relevant regulations by developing robust policies and procedures.
- Collaborated with department heads to establish goals and work plans.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Employed best practices and management controls to provide superior service to internal and external customers.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
Manager Sales
Cashflo
Mumbai
05.2023 - Current
- B2B Financing & payments MSME, Mid-corporate & Large corporate Invoice discounting enabling growth for industries and improving Cashflow to run the business selling Cashflo Portal for discounting and payments for their vendor
- Demonstrated expertise in financial products such as LOCs, Sales Invoice Discounting, and Business Loans, leading to successful cross-selling and upselling and identified and pursued cross-selling opportunities, such as combining LOCs with business loans, resulting in increase in overall product uptake
- Designed and implemented cross-selling strategies that integrated LOCs, Sales Invoice Discounting, and Business Loans to meet diverse client needs
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Managed and motivated employees to be productive and engaged in work
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Team Lead
Rupeek fintech Private Limited
Bangalore
12.2019 - 05.2023
- Streamlined the calling infrastructure for the team
- Scaled 5 team representatives to 20 which increased the number of sales to 96 per week
- Contact Skills from 15 per week
- Fixed daily disposition and implemented new SOP to maintain the daily leads
- Responsible for business growth
- Tracking till the project lands
- Helping Field managers with technical issues
- Taking the daily briefing of the team and training.
Senior Relationship Manager
Aasaanjob Private Limited
Bangalore
09.2018 - 07.2019
- Maintaining reports of sales, targets achieved, and incentives for the teams
- Directly interact with the COO for process improvements and implementations
- Pitching for Gold Loan to the customers and convincing them
- Explaining procedures, paperwork, formalities
- Fixing the appointments to gain the customers
- Taking care of quality calls of team members to avoid bad customer experience
- Consistency in Achieving the given target
- Always focused to gain more number of customers and achieved more than the limits
- Supporting as a Team Player to maintain the sales target of the company
- In a very short duration, started working as a trainer to the new joiners, if required.
Operation Management Team Executive
Bundle Technology Pvt Ltd (Swiggy)
Bangalore
09.2018 - 07.2019
- Handling Delivery executives, Restaurant Partners, and Customers
- Taking Escalations and targeting for good customer experience
- Explaining the process to new managers, team leaders, and new agents.
Digital Officer (Axis Bank)
Intelnet Global Services
07.2016 - 06.2018
- Interact with Axis Bank credit card customers over the phone and explain them the features and benefits of the services
- Ensure that the assigned targets are achieved within the stipulated time frame and contribute towards the organizational success
- Work on Right now Technology interface (CRM) for documenting and retrieving Customer Information.
Deputy General Manager
Cashflo
Mumbai, India
04.2025 - Current
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
Education
B.tech(CS) -
Bharath University
Chennai, Tamil Nadu 08.2011 - 04.2015
Skills
Operations Management
Crisis Management
Team Player
Team Leadership
Customer Relations
Problem Resolution
Staff Motivation
Sales Analysis
Strategic Planning
Customer Retention
Supply Chain Management
Workflow Planning
Teamwork and Collaboration
Problem-Solving
B2B & B2C
Timeline
Deputy General Manager
Cashflo
04.2025 - Current
Deputy General Manager
Cashflo
04.2025 - Current
Manager Sales
Cashflo
05.2023 - Current
Team Lead
Rupeek fintech Private Limited
12.2019 - 05.2023
Operation Management Team Executive
Bundle Technology Pvt Ltd (Swiggy)
09.2018 - 07.2019
Senior Relationship Manager
Aasaanjob Private Limited
09.2018 - 07.2019
Digital Officer (Axis Bank)
Intelnet Global Services
07.2016 - 06.2018
B.tech(CS) -
Bharath University
08.2011 - 04.2015