Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Hi, I’m

Birendra Nath Layek

Khargapur
Birendra Nath Layek

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively

unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
years of professional experience
3

As a CCE ( Customer Care Executive)

Work History

Fusion BPO Services
Kolkata

MIS Team Leader
08.2019 - Current

Job overview

  • Performed data backups and disaster recovery operations.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.

Om Innovation
Kolkata

Senior MIS Executive
07.2017 - 07.2019

Job overview

  • Formed and reinforced third-party relationships with IT leaders at allied organizations, providing opportunities for joint ventures and collaborative products.
  • Analyzed workflows and established priorities for daily operations.

Atcis Technology Pvt LTD
Kolkata

Senior MIS Executive
10.2016 - 07.2017

Job overview

  • Identified issues and resolved problems with hardware and software to improve end-user experience.
  • Designed contingency planning, formal training and employee development plan to increase staff quality performance.

Bane Infotech Pvt LTD
Kolkata

MIS Executive
01.2016 - 10.2016

Job overview

  • Designed standardized employee development processes to expedite onboarding and verify skills and competencies among new personnel.
  • Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.

Education

West Bengal Council of Higher Secondary Education
Debra

High School Diploma
2005

University Overview

West Bengal Board of Secondary Education
Debra

GED
2002

University Overview

WBSCVET
Debra

High School Diploma

University Overview

Business & Commerce

Vidya Sagar University
Medinipur

Bachelor of Arts from Arts

University Overview

Part I Examination Completed

Marks 39%

Skills

  • Controls Recordkeeping
  • Team Collaboration
  • Problem-Solving
  • Application Configuration
  • Data Backup
  • Performance Monitoring and Optimization
  • Problem Solving
  • Technical Troubleshooting
  • Analytical and Methodical
  • Cloud Management
  • Project Management
  • SOP Writing
  • Virtual Machine Operation
  • Automation Management
  • Quick Learner

Languages

Hindi
First Language
English
Upper Intermediate
B2
Bengali
Proficient
C2

Timeline

MIS Team Leader
Fusion BPO Services
08.2019 - Current
Senior MIS Executive
Om Innovation
07.2017 - 07.2019
Senior MIS Executive
Atcis Technology Pvt LTD
10.2016 - 07.2017
MIS Executive
Bane Infotech Pvt LTD
01.2016 - 10.2016
West Bengal Council of Higher Secondary Education
High School Diploma
West Bengal Board of Secondary Education
GED
WBSCVET
High School Diploma
Vidya Sagar University
Bachelor of Arts from Arts
Birendra Nath Layek