Birju Singh
Siliguri
Summary
Results-driven Store Manager with expertise in revenue growth and customer satisfaction. Proven track record in team management and operational excellence, enhancing customer experiences and driving sales.
Overview
16
16
years of professional experience
Work History
Store Manager
Kisna Diamond and Gold Jewellery
Siliguri
06.2025 - Current
- Team Management
- Revenue Management
- Showroom Operations Management
- Customer Management
Store Manager (Reliance Jewels)
Reliance Retail Limited
Siliguri
05.2022 - 05.2025
- I. Team Management: Motivate Team to Excel. Mentor and Coach Team members and create performers. Improve Employee Retention.
- II. Revenue Management: Achieving and exceeding yearly targets. Ensuring store profitability by increasing sales of profitable categories.
- III. Showroom Operations Management: Adherence of SOPs. To drive the Store's operational excellence. Maintain showroom as per company standard.
- IV. Customer Management: Customer Acquisition. Increase customer base by effective implementation of marketing/BTL activities. Establish customer connect through marketing activities in an engaging manner. Customer Service: i. Increasing customer satisfaction ii. Increase in customer retention through customer relationship management iii. Close sales /handle HNI customers
Commercial Officer (Reliance Jewels)
Reliance Jewels
Siliguri
05.2016 - 03.2022
- I. Compliance: Cash Deposit: Adherence to SOP in Cash Deposit and CMS. In Case of exceptional discounts maintain adherence of SOP. Maintain all Statuary Licenses, Compliance Certificates as per guidelines, display of the same wherever mandated, and its communication to HO. Liaison with local statutory dept./bodies, Store Reports & documentation, and communication to HO,Smooth Functioning of all systems at all time. Adherence to all SOPs laid down for GSS Enrollments, ACH, PDC, NEFT Transaction, Customer Refunds, Manual Invoice, Repair. Freeze Gold Rate as per SOP. Fraud prevention and escalation. Ensure Insurance issued to customers are maintained as per SOP. Ensure smooth conduct of PI, closure of observation points and adjustments in shrinkage in coordination with HO Commercial.
- II. Team Management: Mentor and Coach Team Members to create performers. Cashier & SC Training. Monitor and oversee team activities. Train Showroom Staff (CSA/ Cashier) on Promo Circulars.
- Transaction Management: Manage Petty Cash and maintain all records as per the SOP. Maintain Payments of Utility Bills and its record in SAP as per SOP. Collection and Verification of all necessary documents required for completion of transaction. Daily Collection of Physical cash from POS and deposit in Vault Room. Reconciling all MOP (cash, card, credit note, banking, calques, OG, Gift Voucher etc.) and its adherence to SOP. Ensure Settlement EDC and Tally of MOP with System.
- Customer Experience: Create Engaging Customer Experience. Undertake Improvements Leading to better Customer Service.
- Inventory Management: Ensure Adherence of all SOPs in case of Inward, Outward. Ensure Daily Physical Stock Count (Counter & Vault). Collection of weekly damages and Tag damages list from Counter for further process. Oversee Damages and deviation items lying in vault & to take necessary action. Ensure Stock movement to counters on same day of inward. Ensure QC Tech repair stock consumables are updated in system on same day of repair.
Commercial & Account
Reliance Trends
Siliguri
04.2016 - 06.2016
Call Center Executive
Reliance BPO Pvt. Ltd
Siliguri
04.2009 - 01.2011
Education
BA -
Manav Bharati University
Higher Secondary -
Uttar Lothabari Hindi high School
Skills
- Team management
- Revenue management
- Showroom operations
- Customer relationship management
- Inventory management
- Market analysis
Additional Information
Having excellent knowledge in MS office, SAP GUI., Experienced in working MS-Excel
Disclaimer
I do hereby declare that the information furnished above is true to the best of my knowledge.
Languages
- English
- Hindi
- Bengali
- Nepali
Hobbies and Interests
- Playing Cricket
- Listening music
- Reading books
Personal Information
Date of Birth: 11/07/89
Timeline
Store Manager
Kisna Diamond and Gold Jewellery
06.2025 - Current
Store Manager (Reliance Jewels)
Reliance Retail Limited
05.2022 - 05.2025
Commercial Officer (Reliance Jewels)
Reliance Jewels
05.2016 - 03.2022
Commercial & Account
Reliance Trends
04.2016 - 06.2016
Call Center Executive
Reliance BPO Pvt. Ltd
04.2009 - 01.2011
BA -
Manav Bharati University
Higher Secondary -
Uttar Lothabari Hindi high School
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