Sanjana Sinha

• Reviewed transactions which appeared suspicious to uncover possible fraudulent activity.
• Analyzing transactions to determine possible fraud or scam/worked on different authentication and risk tools.
• Tracked fraud transactions and validated with client to approve or reject the transaction.
• Interacted with customer to gain more information about the transactions to uncover possible fraud or scam.
• conducted visual inspection and account review to determine possible risk to the bank and prevent loss on suspected deposits (checks and money orders).
• Determining the further course of actions on the account with potential risk to the bank.
• worked on multiple applications and tools to remove digital fraud.
• worked on fraud and non fraud disputes while understanding recovery process through visa for card transactions.

• Responded to customer inquiries and queries to provide thorough and speedy resolutions and great customer experience.
• Resolved issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
• Also worked as Team lead/Subject matter expert handled a team, conducted huddle solutions to improve and develop their performance also provided coaching session to employees as to how to improve their performance on a weekly basis.
• Conducted team building activities to build positive environment and good team bond.
• Handled data of the team members to track performance trends.
• Developed action plan to combat performance huddles and challenges for the team .

worked as operations analyst to do background screening for the employees of the the clients

analyzing drug test reports to determine employment eligibility

Providing resolutions to customers for their issues and queries.

Also worked towards sales through services for the profit of the organization.

Developed strategies and call flow to deliver great customer experience.