BISHAKHA CHOWDHURY
Bangalore
Summary
- Focused client support specialist promoting several years' expertise working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
- Dedicated support professional with extensive experience addressing client needs and resolving inquiries promptly and effectively. Proficient in managing client interactions, troubleshooting issues, and ensuring customer satisfaction. Skilled in utilizing various software tools and systems to streamline support processes.
Overview
2022
2022
years of professional experience
Work History
Relationship Manager
Axis Bank
Bangalore
07.2019 - 04.2021
- Medium of Communications are Call, Email and Chat
- Dealing with the NRI Clients over email, chat and phone.
- Experience in Handling Cases assigned daily
- Also working currently as a Mentor for a team on their cases related queries.
- Hands on experience in handling escalated calls
- The primary goal of CSMS is to meet the needs of customers and receive the highest ROI possible for the product or service
- 2 Year of experience in Axis Bank
- Organization- Working as Relationship Manager.
Client support specialist
Greenway Health India Pvt Limited
- Building Strong Customer Relationships also Experience in the Al or technology industry is a plus.
- Managing high ticket customer relationships and expectations, working diligently to provide solutions to any challenges
- Manage and follow up on pending client payments.
- Building long relationship with client via chat, phone and email
- Escalate any issue which is related to the concern to tier-2
- Providing feedback to the junior on quality parameters
- Building Strong Customer Relationships
- Building long relationship with client
- Escalate any issue which is related to the concern to tier-2
- Providing feedback to the junior on quality parameters
- Building Strong Customer Relationships
- Escalate any issue which is related to the concern to tier-2
- Handling Inbound Support tickets and solving the queries to the client satisfaction
- Escalate any issue which is related to the concern to tier-2
- Handling Inbound Support tickets and solving the queries to the client satisfaction
- 3 years of experience in Greenway Health India Pvt Limited.
Education
MBA - Marketing
Community Institute of Management Studies
Bangalore06-2019
Skills
- Good at written and oral communication Leadership skills
- Decision making
- Ability to handle pressure
- Client rapport building
- Customer-facing communication
- Client service excellence
- Client Relationship Building
- Strong Work Ethic
- Customer Service
- Communication Skills
Projects
Mini project, A STUDY ON WOMEN PURCHASING BEHAVIOUR ON SPECIAL REFERENCE TO ONLINE GROCERY SHOPPING. Name of the organization: Capital Aim Financial Advisory PVT LTD., Role and Responsibilities: Worked as a Financial Analyst by assisting the customers in their investments into the financial markets.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Relationship Manager
Axis Bank
07.2019 - 04.2021
Client support specialist
Greenway Health India Pvt Limited
MBA - Marketing
Community Institute of Management Studies
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