Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

BISHAKHA SARKAR

Bangalore

Summary

Dynamic and results-oriented e-commerce professional with 7+ years of expertise in Vendor management, Account Management, Business Development, Project execution, and Catalog optimization across leading platforms like Amazon and Flipkart. Adept at driving revenue growth, managing multi-million-dollar portfolios, and fostering strategic vendor partnerships to maximize business potential. Skilled in data-driven decision-making, operational optimization, stakeholder management and process improvement to achieve sustainable growth and profitability. Passionate about leveraging analytical insights, problem-solving abilities, and leadership skills to drive organizational success in a fast-paced, growth-focused environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Account Manager

AMAZON.COM
04.2022 - Current
  • Managed European Vendor Accounts (EU9), leading premium fashion brands such as Giorgio Armani S.p.A, Lacoste, Marc O' Polo, Pepe Jeans, and Levi's in the Shoes & Apparel category, delivering annual revenue growth €100M to €140M through strategic brand and inventory management
  • Led internal and external Weekly & Monthly Business Reviews (WBR/MVR), collaborating with internal teams and vendors to identify performance gaps, optimize sales, marketing, and operational efficiency, while developing actionable improvement plans
  • Worked closely with Brand Specialists to drive new selections, place seasonal buys, and analyze KPIs, resulting in improved vendor performance and enhanced catalog experience through proactive catalog accuracy checks and inventory health optimization
  • Crafted and managed sales event deals, ensuring real-time tracking for flawless execution and optimal performance during live sale periods
  • Created new ASINs, raised image IPOs (brand photoshoots), managed vendor POs, inventory forecasts, and implemented actions for OOS products to improve buyability
  • Conducted root cause analysis of operational and strategic issues affecting vendor performance, and developed data-driven recommendations and action plans to enhance the vendor experience
  • Proactively followed up with internal teams & stakeholders to produce weekly and monthly reports for vendors, ensuring timely, accurate performance insights
  • Formulated annual VIP goals and targets (via JBP IDs), aligning strategic objectives with vendors and Brand Specialists to strengthen partnerships and improve vendor performance
  • Created and implemented insights for business growth, developed new SOPs, led process improvement sprints, and conducted trainings to drive continuous operational excellence
  • Played a key role in recruiting and hiring for the RBS business in the European market, ensuring alignment with the company's strategic staffing needs

Project Specialist

FLIPKART PVT LTD.
07.2018 - 04.2022
  • Spearheaded the resolution of high-priority escalations related to Super Coin & UI issues, improving user experience and platform efficiency
  • Designed and optimized banners, navigation, and merchandising for Flipkart Plus pages and Super Coin Zone, increasing user engagement
  • Managed onboarding and optimization of rewards in the Reward Store, ensuring accurate cataloging and seamless user access
  • Conducted pre-launch and live testing (Ultra PrePod, Ultra Live, and Rewards, banners & game zone testing) to ensure flawless execution of new features and updates
  • Led a team of 7+ members, overseeing quality checks, training programs & mentoring, and KPI tracking to drive performance excellence, team productivity and quality scores
  • Analyzed search queries and customer sentiment data (VOC reports), create & present business docs for WBR/MBR, providing insights for strategic decision-making and process improvements

Catalog Specialist

AEGIS PVT. LTD.
06.2017 - 06.2018
  • Company Overview: (Flipkart Seller Support)
  • Assisted sellers with product listings, launch, catalog optimization, and content enhancements on Flipkart.
  • Ensured high-quality product descriptions, attributes, itemized the products, sizes, and uploaded quality images to enhance the customer experience.
  • Resolved high-priority seller escalations within TAT, and supported brand approvals for new sellers.
  • Collaborated with category and marketing teams to improve catalog visibility and product discoverability.

Education

MBA -

Amity University
01-2024

BCOM -

UTKAL UNIVERSITY
Bhubaneswar
01-2016

ICOM -

R.D. Women's Junior College
Bhubaneswar
01-2013

10th -

SSVM School
Bhubaneswar
01-2011

Skills

  • Project Management
  • Strong Networking & Communication Skills
  • Planning & Strategy
  • Stakeholder Management
  • Leadership
  • Critical Thinking
  • Problem Solving
  • Decision Making
  • Performance tracking
  • Relationship management
  • Promotional planning
  • Inventory evaluation
  • Merchandising strategies
  • Retail merchandising

Certification

  • Certificate Course in Retail Management
  • Certificate Course in Strategic Human Resource Management
  • Certificate Course in Advance Excel
  • Certificate Course in Leadership & Motivation Organization

Languages

  • English
  • Hindi
  • Bengali
  • Odiya

Accomplishments

  • Awarded Best Account Manager for successfully strategizing and developing A+ Content and Brand Stores across multiple marketplaces for prestigious brands, including Armani Exchange, Marc O'Polo, Lacoste, Jack Wolfskin, and Levi's.
  • Honored as the Star Performer of the Year for seamlessly managing the Rewards & Banner Configuration project for Flipkart Plus, ensuring a high-impact customer experience.
  • Achieved the Gold Seller Excellence Award for proactively conducting root cause analysis (RCA) and swiftly resolving high-priority escalations for Flipkart Gold Sellers within the defined TAT, significantly improving seller performance and satisfaction.

Timeline

Retail Account Manager

AMAZON.COM
04.2022 - Current

Project Specialist

FLIPKART PVT LTD.
07.2018 - 04.2022

Catalog Specialist

AEGIS PVT. LTD.
06.2017 - 06.2018

MBA -

Amity University

BCOM -

UTKAL UNIVERSITY

ICOM -

R.D. Women's Junior College

10th -

SSVM School

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