Bishal Chettri
Manager Operations
Bengaluru
Summary
Professional with over 15 years of experience across various domains, specializing in Financial Back Office Services, including Accounting, Operational Audit, Investment Banking, Tax Certification, Data Entry, and Voice-Based Servicing, among others.
A dedicated and collaborative leader committed to fostering an engaged and empowering work culture. Proven ability to build and maintain strong relationships with diverse stakeholders in dynamic, fast-paced environments.
Overview
16
16
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Manager of Operations
Fidelity National Financial India
07.2016 - 11.2024
- Improved customer satisfaction by ensuring prompt resolution of issues and concerns.
- Reduced budgetary expenditures by effectively monitoring the P&L and identifying the expenditures and working on it and increased the profit margin and maintained it consistently at 15%/month.
- Implemented innovative programs to increase employee loyalty and staff engagement.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Enhanced team productivity by 20%, provided effective training and implementing some automation.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured the department was always compliant by spreading awareness on Information security.
- Lead teams of 100+ Staffs across various operations.
- Accountable for $10+ Million Annual Revenue.
Team Leader
JPMorgan Chase
05.2014 - 09.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Oversee the Custody Account Opening process
- Held weekly team meetings to inform team members on process updates
- Monitor and train the team.
- Ensuring SLA's are met.
- Allocation of work to the team and ensuring the deliverables are achieved.
- Collaborated with other department from Philippines for smooth operation and establish shared goals and ensure alignment across teams.
Team Leader
IBM Daksh / IBM India
04.2011 - 05.2014
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Ensuring SLA's are met.
- Monitor the work of the team.
- Work on budget forecasting and monitor the progress month on month.
Team Member
Ocwen Financial Solutions / Altisource
11.2008 - 09.2010
- Manage daily workflow and meet the deadline.
- Ensuring all foreclosure activities are followed and updated with all the necessary information.
- Facilitate smooth flow of information to the downstream teams.
Education
B. Com - Commerce
St. Joseph's College
Darjeeling, India05.2008
12th - Commerce
Pelling Sr. Sec. School
Pelling, India04.2005
10th -
St. Mary's Convent School
Geyzing, India04.2003
Skills
Budgeting/Forecasting
Goal Setting
Operations Oversight
Audit & Compliance
Reporting & Presentation
Price Structuring
Accomplishments
- Nurtured 3 employees and helped them grow into leadership roles as a mentor.
- Brought and managed New Business with a monthly revenue of $24K.
- Retained revenue generating service & operational processes on the verge of reverse transition.
- Reduced attrition from 21% to 4% in a year (FY 23-24)
- Improved the Margin % in the P&L from -16% to +23%.
- Voted Best Manager 2019 among 5+ candidates
Certification
Star Certification
Timeline
Manager of Operations
Fidelity National Financial India
07.2016 - 11.2024
Team Leader
JPMorgan Chase
05.2014 - 09.2015
Team Leader
IBM Daksh / IBM India
04.2011 - 05.2014
Team Member
Ocwen Financial Solutions / Altisource
11.2008 - 09.2010
B. Com - Commerce
St. Joseph's College
12th - Commerce
Pelling Sr. Sec. School
10th -
St. Mary's Convent School
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