Bishal Chhetri

• Optimized case allocation and automated workflows, improving operational efficiency and reducing manual effort.
• Analyzed key metrics like Cycle Rate, Roll Rate, PAR to drive data-led strategic decisions.
• Led process automation initiatives, resulting in faster turnaround time (TAT) and higher collection efficiency.
• Developed real-time dashboards and reports, enabling quicker and more informed decision-making.

Key Achievements:

• SE-30 DPD Cycle Rate improved to 1.14% — best performance since July 2024
• PLSE-5th Due CE reached 86.15% — highest since July 2024
• SA-60 DPD Roll Rate achieved 67.87%, surpassing previous benchmarks
• SE Prepayment Rate hit 92.6% in Jan 2025 through targeted recovery campaigns
• Handled additional M1 cases, achieving ~28% collection rate and reducing TAT significantly

• Led growth strategy for the Data Science Program, driving user acquisition and engagement.
• Launched and scaled a new category at Newton School, contributing 60% to overall revenue.
• Built a lead prioritization model that improved conversions by 1.5x across the funnel.
• As part of the founding team, drove high-impact projects, resulting in ~50% company revenue growth.

Owned key growth initiatives, including:

• Outreach & Engagement: Deployed IVR, SMS, and omni-channel campaigns, boosting conversions by 21%.
• Top-of-Funnel Expansion: Introduced high-intent channels like chatbot, improving query resolution by 35% and driving 20% of monthly revenue.

• Oversaw end-to-end academic operations for the Data Science Program, ensuring timely project evaluations, effective doubt resolution, seamless live session coordination, and personalized mentorship support for learners.
• Built and maintained a strong network of industry professionals and expert freelancers to deliver high-quality academic services including project grading, live webinars, and one-on-one mentorship sessions, contributing to enhanced learner outcomes and satisfaction.

• Managed and Oversaw the Entire Masterclass Channel: Took full ownership of the Masterclass Channel, driving strategic initiatives to enhance content offerings and increase revenue streams.
• Operations Management of Referral Program & Partnership Workshops: Led the operations and execution of the Referral Program, including strategy development, campaign execution, and management of key partnerships.
• Achieved Revenue Milestone of ₹28.69 Lakhs: Successfully generated ₹28.69 Lakhs in revenue through referral leads across multiple marketing channels, implementing effective lead nurturing strategies, optimizing conversions, and building strong partnerships.