BISHAL DEB
Guwahati,AS
Summary
Operations professional with substantial experience in optimizing processes and driving operational efficiency. Expertise in project management, process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.
Overview
6
6
years of professional experience
Work History
Operations Specialist
Editorialist
02.2023 - Current
- Working as a return specialist and helping to streamline the whole return process and maintaining the client support success rate
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
Customer Relationship executive
Ethos limited
07.2019 - 02.2023
- As a Customer Relationship Executive, I was responsible for building and maintaining strong relationships with customers to ensure their satisfaction and loyalty
- I was the primary point of contact for customers, providing high-quality support and advocating for their needs within the organization
- I was responsible to develop a deep understanding of customer needs, goals, and pain points to provide personalized and proactive support
- I also managed the full customer lifecycle, from onboarding and ongoing support to retention and upselling
Sales associate
Arvind lifestyle fashion limited
12.2018 - 07.2019
- As the sales associates, I was responsible for actively understanding the needs of the clients
- I was also responsible for handling sales, customer retention, upselling, stock handling, regularly upgrading knowledge, maintaining healthy relationships with clients, and giving the best customer service and contributing the overall sales goal and objectives of the store
Education
MBA - Marketing And Finance
06-2018
Bachelor of Commerce - Management
06-2016
Skills
- Operations coordination
- Operational efficiency
- Project management
- Improvement plans
- Problem-solving
- Planning and coordination
- Multitasking
- Time management abilities
- Customer service excellence
- Customer relationship management (CRM)
- Order fulfillment
- Sales expertise
Timeline
Operations Specialist - Editorialist
02.2023 - Current
Customer Relationship executive - Ethos limited
07.2019 - 02.2023
Sales associate - Arvind lifestyle fashion limited
12.2018 - 07.2019
Mizoram University - MBA, Marketing And Finance
Guahati University - Bachelor of Commerce, Management
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