Bishal Kumar
Kolkata
Summary
Dynamic Senior Application Support Analyst with Tata Consultancy Services, leading a 12-member team to enhance service delivery. Expert in ITSM and ITIL frameworks, I excel in Java EE support and ServiceNow reporting. Proven track record in managing Windows server environments and fostering team collaboration to achieve project goals efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Application Support Analyst
Tata Consultancy Services
Kolkata
06.2019 - Current
- Led a team of 12 members, ensuring timely delivery of services to customers.
- Utilized expertise in ITSM and ITIL modules to streamline service management processes.
- Oversaw a vast array of software solutions including SaaS apps, Citrix systems, and both desktop and mobile platforms.
- Skilled in providing support for Java EE apps integrated with MSSQL.
- Led infrastructure and application lifecycle management (ILM and ALM) projects.
- Specialized in developing intuitive dashboards and comprehensive reports in ServiceNow.
- Developed application packages using AppV.
- Conducted Annual Disaster Recovery (DR) Testing to ensure application functionality during emergencies.
- Managed the configuration, maintenance, and performance of Windows server environments.
- Exhibit proficiency in various monitoring tools including Dynatrace, Splunk.
Education
Bachelor of Technology - Computer Science Engineering
Bengal College of Engineering And Technology
Durgapur, West Bengal05-2019
Skills
- Application support
- ITSM methodologies
- ServiceNow reporting
- Scripting languages
- Team leadership
- Java EE support
- Windows server management
- SaaS applications
- Citrix systems
- ITIL framework
- IT vendor management
- Azure services
- Monitoring tools
Accomplishments
- Developed various automated powershell scripts for Server and URL monitoring, Services monitoring and Log file deletion.
- Led a major Application Lifecycle Management (ALM) project, resulting in performance improvement and reduced downtime and upgrading Windows Server from 2012 to 2019.
- Created a user-friendly Dashboard to monitor ageing Incidents, Sctasks and PRB records in ServiceNow.
- SPOC for completing DR Testing and CR Testing exercise for more than 100 applications every year.
Certification
- Microsoft Certified - Azure Fundamentals
Languages
English
First Language
Timeline
Senior Application Support Analyst
Tata Consultancy Services
06.2019 - Current
Bachelor of Technology - Computer Science Engineering
Bengal College of Engineering And Technology
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