Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Bishal Roy

Bishal Roy

Kolkata

Summary

Self-confident Guest Service Supervisor with 2 years of experience. Offering comprehensive understanding of modern computer system. Successful in delivering one-of-a-kind services to the hotel.

Seasoned Guest Service Executive with background in hospitality and customer service. Excel at problem-solving, conflict resolution, and establishing rapport with diverse clientele. Proven track record of enhancing guest satisfaction.Skilled in communication, multitasking, and understanding guest needs to deliver optimal solutions. Have shown ability to make significant impact on guest relations and overall hotel reputation in previous role.

Overview

6
6
years of professional experience

Work History

Guest Service Executive

ITC KOHENUR
Hyderabad
09.2024 - Current
  • Motivated staff to perform at peak efficiency and quality
  • Enhanced business productivity by training team members and serves on best practices and protocols
  • Identify team weak points and implements corrective actions to resolve concerns
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Built and maintained productive relationships with employees.

Guest Service Supervisor

ITC KOHENUR
HYDERABAD
09.2022 - 08.2024
  • Monitored customer feedback to identify areas for improvement in the customer experience.
  • Developed and implemented strategies to increase customer satisfaction ratings.
  • Identified team weak points and implemented corrective actions to resolve effective inventory
  • Trained new staff members on company policies and procedure
  • I was part of the G20 summit in India.
  • Maintained accurate records of daily transactions such as Food & Beverage advance payments received, refunds issued.
  • Participated in weekly departmental meetings to discuss new developments or changes in processes related to guest services.

Guest Service Associate

ITC ROYAL BENGAL
Kolkata
07.2019 - 08.2022
  • Provided guests with information about local attractions, restaurants, and transportation options.
  • Ensured that all guest inquiries were answered promptly and accurately.
  • I had been integral part of Bengal Global Summit 2022
  • Maintained Stocks levels of cups, lids,straws and condiments throughout the shift
  • Trained new staff members on company policies and procedures.

HOT (FOOD & Beverage)

Rajkutir Swabhumi
Kolkata
09.2018 - 07.2019
  • Inspected finished dishes for appearance and quality prior to serving.
  • Attended team meetings on a regular basis to discuss upcoming events or new menu items.
  • Supported and assisted team members in handling guest inquiries and requests in resolving guest complaints
  • Integrated service and team management strategies to boost business profits.
  • Assisted with conducting pre-shift meetings to review specials menu changes and house counts.

Education

Bachelor of Hotel Managment - Hotel And Motel Management

IHM GANGTOK
Sikkim
06-2018

High Secondary - Commerce

HLPS
India
07-2014

Skills

  • Records Management
  • Knowledge of local attractions
  • Team member development
  • Guest communication
  • Amenities Information
  • Effective Networking Skills
  • Effective Team Coordination

Languages

English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Accomplishments

  • Proudly own Welcome Achiever in Q2 and Q3

Timeline

Guest Service Executive

ITC KOHENUR
09.2024 - Current

Guest Service Supervisor

ITC KOHENUR
09.2022 - 08.2024

Guest Service Associate

ITC ROYAL BENGAL
07.2019 - 08.2022

HOT (FOOD & Beverage)

Rajkutir Swabhumi
09.2018 - 07.2019

Bachelor of Hotel Managment - Hotel And Motel Management

IHM GANGTOK

High Secondary - Commerce

HLPS

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Bishal Roy