BISHAN BANERJEE
Dehradun
Summary
Started career after finishing graduation as an accounts officer in ESAB India Pvt Ltd where used to handle accounts bookkeeping, ledger maintainence, and balance sheet for 2 years after that joined New India Assurance Company as an assistant accounts officer where used to monitor the clients bill, clearance and also have to negotiate on the billing price according to companies terms and norms.
Senior Technical Support Analyst with years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding customer expectations and furthering company goals. Timely and situation wise aware employee dedicated to supporting productive work environments
Overview
17
17
years of professional experience
Work History
IT Helpdesk Support Technician
Bamko
10.2023 - 04.2024
- Completed job reports and logs immediately following service calls.
- Desktop technical support, Intune MDM technical support, GSuite Apps and Desktop Compliance.
- Maintained quality assurance and customer satisfaction objectives.
- Administered Azure Active Directory by overseeing domain management, permission auditing for various applications, account recovery and cancellation procedures, providing technical assistance to users while ensuring adherence to regulations and policies.
Senior Technical Analyst
Deloitte GCC (On Teamlease Payroll)
06.2022 - 04.2023
- To assist Deloitte employees with technical problems in a timely manner so that they can perform their job and be productive for the Organization It might involve either direct resolution of the problem or escalation to relevant teams as the case may be.
- Account handling in active directory.
- Solving MS O365 related issues.
- Resolved queries related Microsoft Teams, SharePoint and Onedrive.
- Providing support for Intune company portal which includes installation and troubleshooting
- MFA login issues and registration
- AZURE SSPR password related issues
- VPN and VDI login issues
Technical Support Executive
Wipro Technologies
05.2007 - 01.2012
- Provided technical support for broadband, email password and account related issues, Printer and Router connectivity issues, WiFi connections for laptop and other devices
- Handling Antivirus and other third party software problems,
- OS problems
- Handling VOIP and Digital TV problems for the customers
- Extended analysis to assist technology team efforts to escalate and resolve issues
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
B.Com -
Chhatrapati Shahuji Maharaj University
1996
12th -
B.N.S.D Inter-College
1993
10th -
Saraswati Shishu Mandir
1990
Skills
- INBOUND AND OUTBOUND CALLING
- INTERNATIONAL SALES & SUPPORT
- TRAINING DEVELOPMENT APTITUDE
- CROSS-FUNCTIONAL TEAM
- COLLABORATION
- ANALYSIS
- DESKTOP SUPPORT
- COMPLAINT RESOLUTION
- TECHNICAL SUPPORT
- CUSTOMER SERVICE EXPERT
- ABILITY TO RETAIN CUSTOMERS
- HANDLING ESCALATED ISSUES
- PROVIDING RESOLUTION
- TECHNICAL/CUSTOMER SUPPORT
- MS OFFICE 365
- SERVICE NOW
- LAN
- WAN
Timeline
IT Helpdesk Support Technician
Bamko
10.2023 - 04.2024
Senior Technical Analyst
Deloitte GCC (On Teamlease Payroll)
06.2022 - 04.2023
Technical Support Executive
Wipro Technologies
05.2007 - 01.2012
12th -
B.N.S.D Inter-College
10th -
Saraswati Shishu Mandir
B.Com -
Chhatrapati Shahuji Maharaj University
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