Bishu Deb Nath
Senior Coustomer Consultant
Udaipur,TR
Summary
Dynamic Senior Customer Consultant with a proven track record at Apparel Group India Pvt LTD, excelling in client relationship building and complaint resolution. Successfully mentored teams, enhancing performance and customer satisfaction through data-driven strategies. Skilled in training development and inventory management, fostering a collaborative and motivated work environment.
Overview
1
1
Language
5
5
years of professional experience
Work History
Senior Customer Consultent
Apparel Group India Pvt LTD
01.2025 - Current
- Mentored junior consultants, fostering skill development and improving team performance.
- Developed training materials for new staff to ensure consistency in customer service standards.
- Implemented data-driven strategies to optimize customer engagement and loyalty programs.
- Oversaw escalated customer issues, ensuring timely resolution and maintaining positive relationships.
- Enhanced team performance by providing guidance and mentoring to junior consultants.
Customer Assistant
Puma Sports India Pvt LTD
10.2023 - 06.2025
- Collaborated with team members to optimize inventory management processes.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Trained new staff on customer service protocols and operational procedures.
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
SIS Manager
Bata India Limited.
02.2021 - 09.2023
- Developed training programs to improve employee performance and service standards across retail locations.
- Implemented inventory management systems, optimizing stock levels and reducing excess inventory costs.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Arts -
KU.MAHESH SINGH J.S.S MAHAVIDYALAYA UNNAO-KANPUR
KANPUR 06-2018
Skills
Leadership qualities
Customer satisfaction
Client relationship building
Complaint resolution
Teamwork and collaboration
Self motivation
Timeline
Senior Customer Consultent
Apparel Group India Pvt LTD
01.2025 - Current
Customer Assistant
Puma Sports India Pvt LTD
10.2023 - 06.2025
SIS Manager
Bata India Limited.
02.2021 - 09.2023
Bachelor of Arts -
KU.MAHESH SINGH J.S.S MAHAVIDYALAYA UNNAO-KANPUR