Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Bishu Mukherjee

New Delhi

Summary

Experienced in customer service, consistently providing outstanding client support and fostering customer loyalty. Demonstrates strong communication and problem-solving abilities, adept at managing multiple tasks and streamlining operations for better customer outcomes.

Overview

3
3
years of professional experience

Work History

Pharma Business Patient Support Program

Tata 1mg
Gurugram
03.2024 - 05.2025
  • Acted as liaison for pharmaceutical patients, resolving inquiries related to order status and regulatory compliance.
  • Managed processing of oncology medication orders at no cost, coordinating delivery with supply chain teams.
  • Supported sales team administratively by generating reports and maintaining documentation for promotional campaigns.
  • Worked cross-functionally to address customer service issues, enhancing overall service delivery efficiency.
  • Maintained adherence to regulatory practices, ensuring compliance with internal policies in operations.
  • Handled patient complaints promptly, establishing positive relations with healthcare providers and distributors.
  • Oversaw the documentation process for Patient Support Program participants, ensuring accuracy in tracking sheets.
  • Collaborated with major pharmaceutical brands to streamline access to life-saving medications for patients.

Business Service Representative

Creative Lipi
Noida
03.2023 - 01.2024
  • Managed verification of KYC documents, including passports and business licenses, for compliance with regulations.
  • Delivered outstanding customer service by addressing technical inquiries via phone and email channels.
  • Collaborated with management to investigate compliance issues and refine internal procedures effectively.
  • Conducted thorough reviews of contracts, ensuring legal accuracy while supporting compliance program initiatives.
  • Oversaw customer service email queues, delivering timely resolutions that upheld high satisfaction rates.
  • Educated clients on billing processes, ensuring understanding of policies to boost overall satisfaction.
  • Developed relationships with key stakeholders within the organization.
  • Reviewed contracts for accuracy prior to finalizing transactions.
  • Analyzed sales performance metrics on a weekly basis using Excel spreadsheets.

Customer Service Representative

Heath Kart
Gurugram
07.2022 - 03.2023
  • Delivered prompt resolution of customer inquiries by providing accurate information.
  • Ensured high satisfaction levels through timely addressing of concerns and complaints.
  • Analyzed customer feedback, identifying key service improvement opportunities.
  • Maintained detailed records of interactions to support ongoing service enhancement efforts.
  • Managed multi-channel incoming requests to facilitate seamless service delivery.
  • Facilitated payment processing and developed payment plans to reduce delinquencies effectively.
  • Oversaw invoicing and collection processes, ensuring accuracy in transaction recording.
  • Conducted follow-ups after resolution to enhance customer loyalty and retention rates.

Education

E-accounting - Accounting And Finance

INTELIGENES TECHNOLOGIES
New Delhi

Bachelor of commerce -

IEC University
Himachal Pradesh

Skills

  • Salesforce and SAP
  • Microsoft Dynamics
  • Inventory management
  • Logistics coordination
  • Client communication
  • Problem resolution
  • Relationship management
  • Good Distribution Practices (GDP)
  • Microsoft Office Suite
  • Google Workspace
  • Sales tracking and forecasting
  • Inventory reporting
  • Multitasking abilities
  • Time management skills
  • Strong communication skills
  • Team collaboration skills
  • PPE compliance knowledge
  • Quality assurance practices
  • Critical thinking abilities
  • Training and development expertise
  • Supervision and leadership skills
  • Calmness under pressure
  • Telephone etiquette proficiency

Hobbies and Interests

  • Reading Books
  • Music
  • Traveling
  • Sports: Volleyball, Badminton

Languages

Hindi
First Language
English
Advanced (C1)
C1
Bengali
Advanced (C1)
C1

Timeline

Pharma Business Patient Support Program

Tata 1mg
03.2024 - 05.2025

Business Service Representative

Creative Lipi
03.2023 - 01.2024

Customer Service Representative

Heath Kart
07.2022 - 03.2023

E-accounting - Accounting And Finance

INTELIGENES TECHNOLOGIES

Bachelor of commerce -

IEC University

Similar Profiles

CREATE PROFILE
Bishu Mukherjee