Bishu Mukherjee
New Delhi
Summary
Experienced in customer service, consistently providing outstanding client support and fostering customer loyalty. Demonstrates strong communication and problem-solving abilities, adept at managing multiple tasks and streamlining operations for better customer outcomes.
Overview
3
3
years of professional experience
Work History
Pharma Business Patient Support Program
Tata 1mg
Gurugram
03.2024 - 05.2025
- Acted as liaison for pharmaceutical patients, resolving inquiries related to order status and regulatory compliance.
- Managed processing of oncology medication orders at no cost, coordinating delivery with supply chain teams.
- Supported sales team administratively by generating reports and maintaining documentation for promotional campaigns.
- Worked cross-functionally to address customer service issues, enhancing overall service delivery efficiency.
- Maintained adherence to regulatory practices, ensuring compliance with internal policies in operations.
- Handled patient complaints promptly, establishing positive relations with healthcare providers and distributors.
- Oversaw the documentation process for Patient Support Program participants, ensuring accuracy in tracking sheets.
- Collaborated with major pharmaceutical brands to streamline access to life-saving medications for patients.
Business Service Representative
Creative Lipi
Noida
03.2023 - 01.2024
- Managed verification of KYC documents, including passports and business licenses, for compliance with regulations.
- Delivered outstanding customer service by addressing technical inquiries via phone and email channels.
- Collaborated with management to investigate compliance issues and refine internal procedures effectively.
- Conducted thorough reviews of contracts, ensuring legal accuracy while supporting compliance program initiatives.
- Oversaw customer service email queues, delivering timely resolutions that upheld high satisfaction rates.
- Educated clients on billing processes, ensuring understanding of policies to boost overall satisfaction.
- Developed relationships with key stakeholders within the organization.
- Reviewed contracts for accuracy prior to finalizing transactions.
- Analyzed sales performance metrics on a weekly basis using Excel spreadsheets.
Customer Service Representative
Heath Kart
Gurugram
07.2022 - 03.2023
- Delivered prompt resolution of customer inquiries by providing accurate information.
- Ensured high satisfaction levels through timely addressing of concerns and complaints.
- Analyzed customer feedback, identifying key service improvement opportunities.
- Maintained detailed records of interactions to support ongoing service enhancement efforts.
- Managed multi-channel incoming requests to facilitate seamless service delivery.
- Facilitated payment processing and developed payment plans to reduce delinquencies effectively.
- Oversaw invoicing and collection processes, ensuring accuracy in transaction recording.
- Conducted follow-ups after resolution to enhance customer loyalty and retention rates.
Education
E-accounting - Accounting And Finance
INTELIGENES TECHNOLOGIES
New DelhiBachelor of commerce -
IEC University
Himachal PradeshSkills
- Salesforce and SAP
- Microsoft Dynamics
- Inventory management
- Logistics coordination
- Client communication
- Problem resolution
- Relationship management
- Good Distribution Practices (GDP)
- Microsoft Office Suite
- Google Workspace
- Sales tracking and forecasting
- Inventory reporting
- Multitasking abilities
- Time management skills
- Strong communication skills
- Team collaboration skills
- PPE compliance knowledge
- Quality assurance practices
- Critical thinking abilities
- Training and development expertise
- Supervision and leadership skills
- Calmness under pressure
- Telephone etiquette proficiency
Hobbies and Interests
- Reading Books
- Music
- Traveling
- Sports: Volleyball, Badminton
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Timeline
Pharma Business Patient Support Program
Tata 1mg
03.2024 - 05.2025
Business Service Representative
Creative Lipi
03.2023 - 01.2024
Customer Service Representative
Heath Kart
07.2022 - 03.2023
E-accounting - Accounting And Finance
INTELIGENES TECHNOLOGIES
Bachelor of commerce -
IEC University
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