BISHWAJEET DAS
NEW DELHI
Summary
Dynamic operations and client services leader with a proven track record at Easy Source HR Solutions Pvt. Ltd, adept in project management and crisis resolution. Excelled in reducing costs and enhancing service quality across multiple sectors, demonstrating exceptional multitasking and client relations skills. Achieved significant improvements in regulatory compliance and operational efficiency.
Overview
17
17
years of professional experience
Work History
Manager - Operations & Client Services
Easy Source HR Solutions Pvt. Ltd
03.2022 - Current
- My role as Manager-Client Services involves significant responsibilities and oversight of various projects within the natural gas distribution and electricity distribution sectors, along with government projects
- Client Management: Heading 4 major natural gas distribution clients and 2 major electricity discoms and providing MRBD services at different geographical locations across India
- Liaise with clients to understand their requirements and ensure service delivery meets their expectations
- Act as the primary point of contact for clients, addressing any queries or concerns they may have
- Project Management: Heading 23 government projects, overseeing the entire project lifecycle from initiation to completion
- Develop action plans to understand project scope, identify strengths and weaknesses, and define key performance indicators (KPIs) for the in-house team
- Onboard and manage statutory compliances for outsourced employees, particularly in payroll management projects
- Understand geographical and social challenges related to Meter Reading, Billing, and Distribution (MRBD) and Operations & Maintenance (O&M) projects and develop strategic action plans for smooth operations
- Employee Management: Manage a workforce of 4,966 employees across all assigned projects
- Ensure timely attendance tracking, salary processing, leave management, and other HR-related functions
- Address employee grievances promptly and ensure all queries are resolved effectively
- Cost Management: Minimize costs while ensuring smooth operations of allocated projects
- Evaluate and identify technical equipment required for O&M/MRBD projects and purchase them in a cost-effective manner
- Compliance and Reporting: Maintain updated Management Information System (MIS) records for Earnest Money Deposits (EMD), Contract Performance Bank Guarantees (CPBG), labor licenses, headcounts, pending payments, workforce increases, and contracts
- Conduct quarterly audits of operational works to ensure compliance with regulations and project requirements
PS (Parliamentary Affairs) to M.P
Lok Sabha Secretariate (Parliament of India)
01.2021 - 02.2022
- Company Overview: Govt Sector
- Preparation of Parliament Questions: Worked with respective Standing Committees and departments to prepare Parliament questions in alignment with the direction of the Member of Parliament (M.P.)
- Collaborated with ministries such as MoSJE, MoC&I, Eastern Railway Consultative Committee, M/o
- Finance, and others to address relevant issues
- Project Reporting and Development Reports: Prepared comprehensive notes and monthly reports on project development and status in the concerned constituency
- Presented reports during quarterly DISHA meetings before state and district officials for evaluation, along with suggestions for improvements and future directions
- Advising Member of Parliament on Code of Conduct: Provided guidance to the Member of Parliament regarding adherence to the code of conduct in various activities such as press notes, diplomatic meetings, conferences, and policy matters during government programs
- Master Plan Preparation and Implementation Monitoring: Developed master plans for the implementation of various central-sponsored projects, utilizing funds received through MPLADS and ministries
- Monitored the proper utilization of funds by obtaining timely work completion and progress reports from relevant agencies
- Govt Sector
- Key achievements: Spearheaded a pilot project on road safety (rescue and relief) and successfully obtained approval from the Ministry of Road Transport and Highways (MoRTH) for further implementation in West Bengal
- Demonstrated leadership in addressing critical issues and initiating impactful projects for public welfare
Head - Operations & Client Relationship
Unik Manpower Services
04.2018 - 12.2020
- Company Overview: Private Service
- Overseeing security operations across four states: Haryana, Rajasthan, Uttar Pradesh, and Delhi
- Identifying vulnerable areas of threat for ensuring comprehensive security measurements
- Ensuring deployment of security guards and outsourced staff adheres to regulatory standards
- Meeting client expectations outlined in agreements or verbal assurances
- Developing site deployment plans aligned with threat levels
- Maintaining disciplinary standards, including training, communication, and safety procedures mandated by regulatory authorities and clients
- Conducting monthly site inspections, preparing reports, and presenting findings at review meetings
- Recruiting and managing a team of Security Officers, Assistant Security Officers, Field Officers, and Supervisors
- Collaborating with the Training Manager to identify and implement effective modules on fire safety and disaster management for staff
- Reviewing and approving wages for all deployed employees at client sites
- Conducting review meetings with management staff across all locations to address challenges and ensure smooth operations
- Meeting with stakeholders to gather feedback and identify areas for improvement
- Private Service
- Key Achievements: Successfully streamlined deployment processes, resulting in improved regulatory compliance
- Implemented training programs that enhanced staff preparedness for fire safety and disaster management scenarios
- Enhanced communication channels between management and field staff, leading to increased operational efficiency
- Received positive feedback from clients and stakeholders, indicating improved service quality and satisfaction levels
Company Commander/Deputy Div. Warden
Directorate of Civil Defence, Government of NCT Delhi
06.2013 - 03.2018
- Company Overview: Defence Service
- Chief Security Officer - Dwarka Ramleela Event: Appointed as Chief Security Officer during the Dwarka Ramleela event in 2017 in the presence of Sh
- Rajnath Singh, then Union Minister of Home Affairs
- Established a control room and ensured vigilant surveillance throughout the event
- Provided specialized training in anti-sabotage, crowd control, security, and surveillance to deployed officials
- Orchestrated pre- and post-sanitation procedures at sensitive locations and ensured proper sealing
- Appointed duty officers for specific areas and maintained communication through radio sets
- Formed a Quick Response Team (QRT) for routine patrols and monitoring of officials
- Managed protocols for visiting dignitaries and VIPs attending the event
- Chief Minister's Duty: Deployed with the Chief Minister of Delhi to coordinate security and logistic arrangements during his visits
- Coordinated with emergency functionaries at the district level to ensure prompt crisis response and prepared detailed reports for the Chief Minister
- Accompanied the Chief Minister during his visits to various locations
- Delhi Transport Corporation (DTC) Responsibilities: Oversaw the commissioning of the first batch of Security Marshals deployed with the Delhi Transport Corporation, ensuring passenger safety and security
- Participated in the recruitment process, selecting candidates based on government-set criteria
- Conducted training sessions on emergency evacuation response for Security Marshals
- Traffic Coordination: Assigned the role of Circle Officer with responsibility for four major traffic intersections
- Selected and trained officers on safety and enforcement measures before deployment
- Prepared duty rosters and shifts for officers
- Ensured strict enforcement of traffic laws and received commendation for outstanding performance from the Divisional Commissioner/Revenue Secretary of the Delhi Government
- Defence Service
Secretary - International Affairs
Non-Governmental Organization
11.2009 - 05.2013
- My role involves a diverse set of responsibilities ranging from strategic planning to security management and administrative oversight
- Strategic Planning: Lead the planning and implementation of various initiatives to achieve organizational objectives
- Innovate and introduce new ideas to enhance organizational effectiveness and efficiency
- Official Communications: Oversee and approve all official communications to state offices and their representatives, ensuring consistency and alignment with organizational goals
- Security Arrangements: Ensure proper security arrangements are in place before the visit of the Hon'ble chairman, adhering to government policies and protocols
- Disciplinary Action and Inquiry Committees: Establish inquiry committees to investigate disciplinary actions against employees at the state level
- Custodian of important documents and evidence related to disciplinary inquiries
- Personnel Rotation and Security: Coordinate timely rotation of security personnel deployed with the office to ensure optimal security coverage
- Prioritize security considerations in all decisions and actions taken by the organization
- Chairman's Guidance and Task Assignment: Seek advice from the chairman and assign tasks to subordinates accordingly, ensuring alignment with organizational priorities
- Prepare daily reports on task assignments and progress updates
- Procurement and Inventory Management: Procure technical equipment for security and surveillance purposes from government agencies, public sector undertakings (PSUs), and other departments
- Maintain proper inventory records of all incoming materials and conduct monthly audits to ensure accuracy
- Travel Planning: Plan and coordinate travel arrangements for the chairperson and accompanying members, including booking tickets, accommodation in hotels or government guest houses, preparing tour itineraries, and facilitating local transportation
Test Centre Administrator
Thomson Prometric
03.2008 - 10.2009
- As Test Center Administrator (TCA), my role was pivotal in ensuring the smooth and fair conduct of examinations at the accredited center
- Facilitation of Candidates: Acted as the front face of the examination center, providing assistance and guidance to candidates
- Verified candidates admit cards and identities to ensure authentication
- Allocated workstations and created logging IDs for candidates
- Provided necessary tools and stationery required during the examination
- Surveillance and Prevention of Unfair Means: Maintained vigilant observation of candidates to prevent any attempts of cheating or unfair practices during the examination
- Ensured candidates followed examination rules and guidelines strictly
- Query and Grievance Redressal: Addressed candidates' queries and grievances promptly and effectively
- Escalated technical issues to the appropriate level for resolution
- Reporting and Documentation: Prepared daily project reports documenting the examination proceedings, including any incidents or issues encountered
- Maintained accurate records of candidate attendance, examination materials, and other relevant information
- Technical Support: Provided technical support to candidates as needed, troubleshooting any issues with computer systems or examination software
- Escalated technical issues beyond scope to ensure timely resolution
Education
PGDBM -
Narsee Monjee Institute of Management Studies (NMIMS)
11.2024
Certificate Course - Business Mgmt
International Business Management Institute
BerlinBachelor's - Public Administration
HGU University
eMDP - Project Management
Indian Institute of Management (IIM) - Rohtak
RohtakDiploma -
Information Technology
Skills
- HR Compliance
- Payroll Management
- Contract & Policy Management
- Project Management
- Government Relations
- Client Services
- Law & Order
- Crisis Management
- Operations Management
- Customer Relations
- Risk Management
- Regulatory Compliance
- Plan projects
- Cost Reduction
- Conflict Resolution
- Multitasking
Accomplishments
- National Integration camp, NCC
- Participated in Commonwealth Games, 2010 as Ceremonies Support Assistant
- Quiz First place National level at NIC Camp, Chennai
- Commendation, Class - I from Deputy Commissioner & Controller Civil Defence
- Commendation from Divisional Commissioner, Delhi for Traffic Management Duties
Hobbies and Interests
- Social Service
- Painting
- Photography
- Travelling
- Camping
Languages
- Hindi
- Bengali
- Assamese
- English
- Punjabi
Personal Information
- Date of Birth: 10/21/88
- Marital Status: Un-Married
Timeline
Manager - Operations & Client Services
Easy Source HR Solutions Pvt. Ltd
03.2022 - Current
PS (Parliamentary Affairs) to M.P
Lok Sabha Secretariate (Parliament of India)
01.2021 - 02.2022
Head - Operations & Client Relationship
Unik Manpower Services
04.2018 - 12.2020
Company Commander/Deputy Div. Warden
Directorate of Civil Defence, Government of NCT Delhi
06.2013 - 03.2018
Secretary - International Affairs
Non-Governmental Organization
11.2009 - 05.2013
Test Centre Administrator
Thomson Prometric
03.2008 - 10.2009
PGDBM -
Narsee Monjee Institute of Management Studies (NMIMS)
Certificate Course - Business Mgmt
International Business Management Institute
Bachelor's - Public Administration
HGU University
eMDP - Project Management
Indian Institute of Management (IIM) - Rohtak
Diploma -
Information Technology
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