Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bishwajit Sinha

Mumbai

Summary

Seasoned Engagement Manager boasting strong background in client relationship management and strategic planning. Possess notable skills in facilitating communication between stakeholders, driving operational efficiency, and leading cross-functional teams to achieve business goals. Record of success includes implementing innovative strategies to improve customer engagement and loyalty.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Engagement Manager

Darwinbox Digital Solutions Pri vate Limited
Mumbai
08.2019 - Current

1. Project Management:

Develop and execute project plans for HR initiatives, ensuring timely and successful implementation.

2. System Implementation:

Lead the implementation of HRIS, ensuring it meets the organization's needs.

3. Process Improvement:

Analyze existing HR processes and identify opportunities for improvement. Design and implement streamlined HR processes that enhance efficiency and effectiveness.

4. Training and Communication:

Develop training programs for HR staff to ensure a smooth transition to new systems or processes.

5. Change Management:

Develop and implement change management strategies to mitigate resistance and promote user adoption.

6. Stakeholder Engagement:

Engage with key stakeholders, including HR leaders, department heads, and employees, to gather feedback and address concerns.

Senior Solution Consultant

Crossdomain Solution s Pvt. Ltd.
Mumbai
07.2016 - 08.2019

1. Client Needs Assessment:

Collaborate with clients to understand their HR requirements, organizational goals, and challenges.

2. Solution Design:

Develop a comprehensive implementation plan outlining timelines, milestones, and resources required.

3. System Configuration: a. Configure HR systems, software, and technologies according to the client's specifications and requirements.

4. Training and Knowledge Transfer:

Conduct training sessions for HR staff and end-users on how to use the new systems effectively.

5. Change Management:

Develop and implement change management strategies to help the organization transition smoothly to the new HR systems.

6. Client Relationship Management:

Regularly communicate with clients to gather feedback and address any concerns.

Senior Academic Associate

HCL Learning Limited
Mumbai
05.2015 - 06.2016

1. Curriculum Development:

Collaborate with subject matter experts to ensure the content aligns with educational standards and objectives.

2. Teacher Training and Support:

Develop and deliver training programs for teachers on the effective use of educational technology and digital resources.

3. Project Management:

Manage educational projects, ensuring they are completed on time, within budget, and meet quality standards.

4. Stakeholder Communication:

Communicate effectively with internal teams, clients, and other stakeholders to ensure alignment on project goals and deliverables.

5. Documentation and Reporting:

Maintain documentation related to curriculum development, training programs, and project outcomes.

Senior Manager

smmart Training & Consultancy S ervices Pvt. Ltd
Mumbai
04.2014 - 09.2014

1. Project and Program Management:

Lead and manage multiple projects or programs to ensure successful delivery within scope, time, and budget constraints.

2. Client Relationship Management:

Build and maintain strong relationships with clients to understand their needs, expectations, and satisfaction levels.

3. Team Leadership:

Lead and mentor a team of delivery professionals, providing guidance and support to ensure optimal performance.

4. Performance Monitoring and Reporting: a. Establish key performance indicators (KPIs) to measure and monitor the performance of delivery operations.

Assistant Manager

NIIT Ltd
Mumbai
10.2007 - 04.2014

1. Curriculum Development:

Collaborate with subject matter experts to ensure that the content aligns with educational standards and objectives.

2. Educational Technology Integration:

Explore and implement innovative educational technologies and tools to enhance the learning experience for students and educators.

3. Teacher Training and Support:

Provide ongoing support to educators for the successful implementation of digital tools.

4. Content Quality Assurance:

Ensure the quality of educational content by conducting regular reviews, assessments, and feedback collection.

5. Project Management:

Manage educational projects, ensuring they are completed on time, within budget, and meet quality standards.

6. Stakeholder Communication:

Communicate effectively with internal teams, clients, and other stakeholders to ensure alignment on project goals and deliverables.

7. Documentation and Reporting:

a. Maintain documentation related to curriculum development, training programs, and project outcomes.

b. Provide regular reports on the performance and impact of educational initiatives.

Education

BSc BEd - Biotechnology

Regional Institute of Education, Utkal University
Bhubaneswar
05-2007

Skills

  • Project Management
  • Client Relations
  • Data Analysis
  • Implementation Management
  • Stakeholder Management
  • Problem-solving aptitude

Certification

  • Certified Scrum Master (CSM)
  • Certified Scrum Product Owner (CSPO)
  • Project Management Professional (PMP)

Timeline

Engagement Manager

Darwinbox Digital Solutions Pri vate Limited
08.2019 - Current

Senior Solution Consultant

Crossdomain Solution s Pvt. Ltd.
07.2016 - 08.2019

Senior Academic Associate

HCL Learning Limited
05.2015 - 06.2016

Senior Manager

smmart Training & Consultancy S ervices Pvt. Ltd
04.2014 - 09.2014

Assistant Manager

NIIT Ltd
10.2007 - 04.2014
  • Certified Scrum Master (CSM)
  • Certified Scrum Product Owner (CSPO)
  • Project Management Professional (PMP)

BSc BEd - Biotechnology

Regional Institute of Education, Utkal University
Bishwajit Sinha