BISHWAJIT SAHU

Have been part of The Buddy Media, since July 2022, as a Business Partner. The Buddy Media is a multi-media house engaged in diverse content development and moderating.

The following roles are part of the job profile: -

• Developing content goals and strategies and pitching ideas to the clients.
• Creating unique, simple-to-understand, and user-friendly content reviews using good SEO techniques.
• Monitoring written web content and editing existing content to ensure content quality & community security.
• Before publication, oversee the refining and proofreading of newly added content.
• Perform daily system audits & error analysis.
• Managing content distribution through our various channels, including social media.
• Analyzing performance indicators and web traffic and determining the created content's effectiveness.
• Review & monitor generated weekly moderation reports.

Deploy and manage all resources to optimize individual, team performance and team development for business operations in the UK.

Selected Accomplishments:

• Maintain branch objectives through corporate required initiatives. Lead all aspects of member service, operations, customer care, and sales activities.
• Identify, analyze, and resolve member problems with tact and diplomacy.
• Develop agents to ensure sales and operational excellence that lead to measurable results. Implement successful workforce planning strategies, tools, and techniques to ensure smooth running of business.
• Supervised administrative support staff to include prioritizing and assigning work, conducting performance evaluations, leading to increased sales by 12%.
• Effectively recruited, interviewed, retained, coached and developed Talent, understanding their needs and helping them meet their professional goals and reducing the rate of attrition level below 5%.
• Managed day-to-day operations of the branch office including sales, IT, quality analysis, data entry, and administrative support staff while continually selling services to prospective and existing clients.
• Demonstrated company core values, teamwork, passion, intelligence, quality, respect, and dependability with internal and external customers.
• Executed efficient time management techniques to perform daily tasks and accommodate increasing responsibilities necessitated by staff reductions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly, resulting quality assurance above 90%.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

• Anticipated, prepared, compiled and independently initiate materials for meetings and perform follow up as needed.
• Provided effective and exemplary communication to clients regarding all travel arrangement matters.
• Conducted trend analysis to appropriately offer services to diverse clientele and alleviate decline in profit margins.
• Proactively performed data research by tracking client concerns and complaints of products.
• Provided feedback, market intelligence, and other data for reporting purposes.
• Serve as a trusted advisor to the client in delivering comprehensive and customized travel solutions tailored to the financial needs and circumstances of business clients.
• Coached and mentored the entire branch team to uncover sales opportunities among both current and potential business customers.
• Assisted in recruiting, hiring and training of more than 70 team members.

• Recommended best available travel packages for United Kingdom, US and European clients.
• Preparing itineraries based on client needs, proactively advising clients on travel related matters such as visas (including issuing visas), health and travel insurance, destinations, etc.
• Packaging appropriate solutions and to focus on results for both client and organization.
• Responsible for selling ancillaries (such as air, car, hotel & ground transportation) as per the customer requirements.
• Supplier and vendor relationship management of airlines, hotels and tour operators.
• Kept self-informed of airline rules and regulations, tariffs and other industry requirements.
• Handled more than 50 telephonic enquiries per day.
• Guiding and mentoring new joiners on the floor.
• Built strong relationships with clients through exceptional communication and personalized service.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
• Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Administered customer surveys to measure satisfaction with services and better understand desires and expectations.