Bisoe George Jetson
Hyderabad
Summary
Dynamic customer service professional with extensive experience at Amazon and Concentrix, adept at resolving complex issues and enhancing customer satisfaction. Skilled in process improvement and technical troubleshooting, I excel in delivering timely solutions and fostering team collaboration to drive operational excellence. Proven ability to manage escalations and optimize customer engagement.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Amazon
Hyderabad
05.2024 - 02.2025
- Resolved customer complaints promptly and professionally.
- Address customer inquiries and concerns regarding deliveries.
- Assist drivers with delivery-related issues and provide necessary information.
- Collaborate with Delivery Service Partners to resolve delivery problems.
- Identify areas for process improvement and suggest solutions
- Identify and troubleshoot potential issues that impact customer experience and delivery performance.
- Research and query internal tools to find solutions.
- Communicate effectively with customers, drivers, and Delivery Service Partners, both verbally and in writing.
- Escalate sensitive cases according to the escalation matrix.
- Ensuring a timely delivery to customers and handling customer queries with Amazon account, payments & deliveries.
Transaction Processing Senior Associate
Conduent
Visakhapatnam
08.2020 - 02.2023
- Developed strategies for helping customers avoid foreclosure or bankruptcy.
- Provided information about different property liquidation options.
- Worked with customers to put together plans focused on retaining property ownership.
- Verified income of borrower and gathered credit information.
- Conducted regular follow-ups with customers to ensure timely payments were made according to agreements.
- Determined feasibility of foreclosure by reviewing property assessments.
- Verification of deposits.
Senior Customer Service Representative
Concentrix
Visakhapatnam
01.2018 - 10.2019
- Ensuring safe and positive experience for Riders and driver by addressing safety concerns.
- Handles the issues of the cab services, where rider and driver related queries will be solved through call and email support except physical assault and sexual misconduct.
Senior Customer Service Representative
Concentrix
Visakhapatnam
01.2017 - 01.2018
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Created reports on customer satisfaction levels and key performance indicators.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved problems or discrepancies concerning customers' accounts.
- Handled incoming calls from customers regarding their accounts, inquiries, or concerns.
- Monitored account activity on a daily basis to detect any suspicious or fraudulent activities.
- Responded promptly to inquiries from customers regarding their accounts or disputed transactions.
Education
Bachelor of Science - Science
I.E.C University
Chandigarh08-2018
Intermediate Certificate - Intermediate
Narayana Junior College
Visakhapatnam05-2012
High School Diploma -
M.S.M English Medium High School
Visakhapatnam05-2010
Skills
- Customer service
- Process improvement
- Delivery coordination
- Verbal communication
- Written communication
- Time management
- Team collaboration
- Problem solving
- Account management
- Technical troubleshooting
- Customer engagement
- Escalation management
- Customer complaint resolution
- Call center experience
- Understanding customer needs
- Adaptability and flexibility
- Billing adjustments and refunds
- Teamwork skills
- Microsoft office
- Complex Problem-solving
- Complaint resolution
- Multitasking
- Refunds processing
- Banking operations support
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Accomplishments
- Awared as start performer in Concentrix for meeting all required metrics for 2 quarters.
- Awared with Amazon Credits for the best performance give in the 3rd quarter for Amazon (SDS) Associate.
Timeline
Customer Service Associate
Amazon
05.2024 - 02.2025
Transaction Processing Senior Associate
Conduent
08.2020 - 02.2023
Senior Customer Service Representative
Concentrix
01.2018 - 10.2019
Senior Customer Service Representative
Concentrix
01.2017 - 01.2018
Bachelor of Science - Science
I.E.C University
Intermediate Certificate - Intermediate
Narayana Junior College
High School Diploma -
M.S.M English Medium High School