Biswajeet Singh
Dhanbad
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Senior Project Executive
Fretron Private Limited
Gurugram
03.2020 - 08.2025
- Led team in implementing operational strategies to enhance productivity.
- Developed training materials to onboard new employees effectively.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Facilitated team meetings to address concerns and improve communication.
- Supervised daily operations to ensure adherence to company policies.
- Analyzed process workflows and identified areas for improvement.
- Collaborated with other departments to streamline project execution.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
B.Com - Accounting, Economics,business Law,and Management
Scree Agarsain College
West Bengal08-2019
Skills
- Project management
- Operational strategy
- Process improvement
- Customer satisfaction
- Team leadership
- Cross-functional collaboration
- Performance monitoring
- Problem solving
- Coaching and mentoring
- Scope management
- Customer relations
- Productivity improvement
- Work flow planning
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Senior Project Executive
Fretron Private Limited
03.2020 - 08.2025
B.Com - Accounting, Economics,business Law,and Management
Scree Agarsain College
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