Swagatika Rout
Delhi
Summary
Dedicated and customer-focused professional with a Bachelor of Science in Computer Science. Proven skills in customer service, technical support, and problem-solving. Seeking an entry-level position in Customer Support/Services to contribute to organizational growth and to leverage opportunities for professional development.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Support Specialist
IGT Solutions Pvt Ltd
Gurugram
06.2023 - Current
- Engaged in providing exceptional customer service and technical support to clients.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Education
Bachelor of Science Computer Science -
Udaynath Autonomous College of Science
01.2021
12th Science -
Albert Einstein +2 Science Residential College
01.2018
10th -
Dadhibaban High School
01.2016
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Customer service expert
- Staff education and training
- Exceptional telephone etiquette
- Application installations
- Data entry
- Customer support needs assessment
- Technical issues analysis
- Troubleshooting proficiency
Certification
Computer Science certified
Additional Information
Attended Python camp during the final year of Degree, Attended Banking coaching online through a trusted source
Accomplishments
- Recognized for outstanding performance and declared Star Performer three consecutive times.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odia
Proficient (C2)
C2
Timeline
Customer Support Specialist
IGT Solutions Pvt Ltd
06.2023 - Current
Bachelor of Science Computer Science -
Udaynath Autonomous College of Science
12th Science -
Albert Einstein +2 Science Residential College
10th -
Dadhibaban High School
Similar Profiles
Abhishek SinghAbhishek Singh
Quality Assurance Analyst at IGT Solutions Pvt ltdQuality Assurance Analyst at IGT Solutions Pvt ltd
Dhirendra KumarDhirendra Kumar
Process Associate at IGT Solutions Pvt LtdProcess Associate at IGT Solutions Pvt Ltd
Sahil KushwahaSahil Kushwaha
Process Associate at IGT SOLUTIONS PVT LTDProcess Associate at IGT SOLUTIONS PVT LTD