Biswajit Das
General Manager
Naihati
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
General Manager
M Bar Kitchen & Cocktails
Kolkata
09.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
Operations Manager
Nocturne
Kolkata
03.2010 - 09.2015
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Sr. Captain
Park Hotel
Kolkata
08.2003 - 02.2010
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Met with event director to discuss event details, timelines and specific equipment that would be required.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
Sr. Steward
Grain Of Salt (Shisha)
Kolkata
01.2002 - 08.2003
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
High School Diploma -
IIAS Hotel Management
Kolkata 03.1998 - 09.2001
Bachelor of Science -
Naihati Narendra Vidyaniketan
Kolkata 03.1994 - 03.1998
Skills
Performance improvement
undefinedTimeline
General Manager
M Bar Kitchen & Cocktails
09.2015 - Current
Operations Manager
Nocturne
03.2010 - 09.2015
Sr. Captain
Park Hotel
08.2003 - 02.2010
Sr. Steward
Grain Of Salt (Shisha)
01.2002 - 08.2003
High School Diploma -
IIAS Hotel Management
03.1998 - 09.2001
Bachelor of Science -
Naihati Narendra Vidyaniketan
03.1994 - 03.1998
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