Biswajit Das
Operation Manager
Kolkata
Summary
Dynamic operations leader with a proven track record at Inditex - Zara, enhancing customer satisfaction through effective issue resolution and team training. Skilled in process improvement and performance evaluation, I excel in fostering operational efficiency and driving team success, ensuring a positive retail environment and streamlined logistics.
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Assistant Manager of Operations
Inditex - Zara
Kolkata
05.2017 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
Education
Bachelor of Arts -
Bathuary Adarsha Vidyapith(HS)
Bathuary 04.2001 -
Skills
Operations management
Process improvement
Employee training
Customer service
Inventory management
Team building
Performance evaluation
Task delegation
Employee supervision
Cost analysis and savings
Training and mentoring
Performance analysis
Operational efficiency
Customer engagement
Operational planning
Logistics planning
Staff training and development
Logistics management
Logistics coordination
Team leadership
Multitasking
Customer service management
Performance evaluations
Time management
Staff management
Staff scheduling
Decision-making
Data management
Staff training/development
Cost reduction
Time management abilities
KPI tracking
Operational management
Timeline
Assistant Manager of Operations
Inditex - Zara
05.2017 - Current
Bachelor of Arts -
Bathuary Adarsha Vidyapith(HS)
04.2001 -
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