BISWAJIT HALDER

Client: Corbridge Financials:

• Leading a team of 7 members in a support and development environment.
• Engaged in daily client communication for requirement gathering and solution delivery.
• Developed customized, input-enabled workbooks using EPM Excel Add-in.
• Built and maintained data manager packages for master data loads.
• Supported direct data loads and managed report generation via Webi and BPC tools.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Coached team members in techniques necessary to complete job tasks.

Client: Deutsche Bank

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Implemented “Building and Leases” module (Occupancy Costs) within SAP BPC.
• Designed AFO workbooks and planning sequences for custom cost allocations.
• Developed ADSOs for data read/write operations and integrated business logic in planning functions.

• Delivered hosting support and production operations using SQL Server and batch automation tools.
• Handled client escalations and conducted backup/restoration processes in staging and production.
• Assisted project managers with the planning, execution, and evaluation of production support activities, ensuring successful outcomes for all projects.
• Implemented effective incident management strategies that minimized disruption to business operations during system outages or failures.
• Mentored junior production support engineers, providing guidance on best practices and helping them develop the skills necessary for long-term career growth within the industry.
• Enhanced team productivity by providing technical support and training to colleagues.

Client: TalkTalk Group

• Provided application and incident support for customer-facing telecom platforms.
• Used UNIX tools and BMC Remedy for monitoring and ticket resolution.
• Maintained strong relationships with key stakeholders, fostering open communication channels for better collaboration.
• Coordinated with software developers for seamless deployment of patches and system upgrades, minimizing disruption to users.
• Managed escalated support cases, addressing complex issues with effective problem-solving skills.
• Provided expert technical assistance to end-users, facilitating quick resolutions to their concerns.

GPA: 73%