Biswajit Maity
Thane
Summary
Dynamic Assistant Product Manager at Tata Capital Limited with strong analytical skills and a proven track record in Managing entire lifecycle of product. Successfully handled operational tasks for five product managers, enhancing efficiency and client satisfaction. Adept at fostering collaboration across teams and driving product improvements, consistently delivering results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Assistant Product Manager
Tata Capital Limited
Thane
02.2021 - 04.2025
- As an Assistant Product Manager, I played a vital role in the product lifecycle, supporting the Product Manager in getting documentation done with OEMs, obtaining a vendor list from OEMs, bifurcating the leads as per MSME, and assigning leads to the respective RMs across Pan India.
- My responsibilities include coordinating with cross-functional teams to ensure the timely delivery of product milestones, analyzing market trends and user feedback, and driving improvements in product features.
- I worked as a relationship manager for Mumbai clients. As an RM, I had to approach vendors selling bill discounting and term loans to customers. There were a total of 70 vendors assigned under me directly, and when customers were unable to get any solutions from other RMs, they directly connected to me and got things done.
- I handled the workload of five product managers from pan-India locations. All operational work, such as getting bills from vendors, obtaining approvals from corporates, discounting bills, and tracking repayments from OEMs. From getting leads from OEMs to final collection, all major activities were handled by me.
Case Manager
ConneqtCorp Business Solution Limited
Thane
06.2016 - 11.2019
- Detail-oriented and results-driven Case Manager with expertise in coordinating and managing client cases in fast-paced environments.
- Proficient in assessing client needs, developing tailored solutions, and ensuring seamless case resolution while adhering to company policies and compliance standards.
- Skilled in maintaining accurate documentation, liaising with cross-functional teams, and delivering exceptional client support.
- Adept at fostering strong relationships to drive customer satisfaction and operational efficiency.
- Began in personal loans, managing customer follow-ups for loan applications, analyzing CIBIL reports to determine eligibility (go/no-go decisions), and verifying the authenticity of customer-provided documents.
- Promoted to the Channel Finance Division as a Case Manager, where responsibilities included handling end-to-end documentation for customers, ensuring compliance, and facilitating smooth loan disbursements.
- This process was a pilot process to start digital processing of Channel Finance cases. Calling customers explaining about process and getting vendor onboarded with help of RMs of Pan India Locations.
Customer Service Representative
ICICI Bank Limited
Thane
06.2012 - 02.2014
- I began as a Base Skill Officer specializing in resolving credit card issues for customers, delivering exceptional service and effective solutions.
- Promoted to the Level 2 Team, where responsibilities expanded to handling irate customers, mentoring Base Skill Officers, and resolving complex queries for both customers and internal teams. The major responsibility here was to handle queries related to fraud transactions.
- Later, I advanced to the Attrition Team, achieving a significant 75% reduction in customer attrition through strategic interventions and personalized customer engagement.
- Resolved escalated credit card issues with a focus on quality, and customer satisfaction.
- Mentored junior team members, enhancing their problem-solving skills, and operational efficiency.
- Successfully managed irate customers, turning negative experiences into positive outcomes.
- Designed and implemented strategies to retain customers, significantly reducing attrition rates.
Education
BSC- IT - Computers
B. N. Bandodkar College Of Science
06.2012
Diploma In Computer Engineering - Computer
M.M.J. Shah Polytechnic
06.2009
SSC -
St. Xavier's English High School
06.2005
Skills
- Strong analytical and problem-solving skills
- Proficiency in project management tools and methodologies
- Excellent communication and collaboration abilities
- Ability to prioritize tasks and manage multiple projects effectively
Languages
- English
- Hindi
- Marathi
- Bengali
Languages
Bengali
First Language
Marathi
Beginner
A1
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Timeline
Assistant Product Manager
Tata Capital Limited
02.2021 - 04.2025
Case Manager
ConneqtCorp Business Solution Limited
06.2016 - 11.2019
Customer Service Representative
ICICI Bank Limited
06.2012 - 02.2014
BSC- IT - Computers
B. N. Bandodkar College Of Science
Diploma In Computer Engineering - Computer
M.M.J. Shah Polytechnic
SSC -
St. Xavier's English High School
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