BISWAJIT SAMANTRAY

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

* To look customer compliant & resolve's.

* Restaurant opening and closing responsibillities.

* Guest complaints handling.

* Staff handling and duty allocation.

* GSI and zomato responsibillities.

* Hiring staff and training.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Reconciled cash and credit card transactions to maintain accurate records.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
• Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.