BISWANATH DAS
BHUBANESWAR,INDIA
Summary
Accomplished professional with expertise in project management, risk management, and strategic planning. Demonstrates a strong ability in risk assessment and KPI setting and management, ensuring operational excellence. Skilled in client relationship management and customer engagement, driving successful outcomes through effective operations management. Committed to leveraging skills to enhance organizational performance and achieve strategic goals.
Experienced project manager with focus on delivering complex projects within scope, time, and budget. Proven capability to lead cross-functional teams, streamline processes, and drive project success through strong communication and problem-solving skills in various Business Domains - Manufacturing, Insurance, Media, Energy Resources, Health Care, and Hardware systems. Adept at managing stakeholder expectations and mitigating risks to ensure project alignment with business objectives.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Project manager
Infosys Limited
Bhubaneswar, India
05.2022 - Current
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Led cross-functional teams to achieve project goals on time.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Promoted team collaboration for more innovative solutions in projects.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Implemented quality control measures, ensured adherence to standards.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Developed comprehensive project plans for successful execution and delivery.
- Enhanced project efficiency by streamlining communication channels.
- Guided development of project objectives, established clear performance expectations.
- Created reports for 4D approach, PCI Compliance and burndown plan for mitigation of complex vulnerabilities.
- Preparing Standard Operating Procedure documents and building KPI’s. Handling Resource Management, Project
- Expedited issue resolution to minimize delays in project timelines.
- Steered teams through complex project phases to successful completion.
- Planned staff and resources within business budgets for minimized expenditure.
- Ensured effective resource allocation with meticulous project scheduling.
- Made sure contractual obligations were met ahead of agreed service delivery.
- Managed contract negotiations between clients, seeking mutually beneficial outcomes.
- Streamlined processes using lean methodologies, improved operational efficiency significantly.
- Mentored employees to maximize development potential.
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Negotiated contract terms for maximized client benefit and profit.
- Delivered products and services in line with agreed arrangements and contracts.
- Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
Project Lead
Tata Consultancy Services
Bhubaneswar, India
05.2011 - 05.2022
- Leading Project deliverables
- Managing team with both Offshore - Onsite operations for over 30 members
- Gathering requirements of Client and cascading output to team for operational deliverables
- Handling Resource Management which includes Onboarding
- Interviews (Both Internal and External), Separation discussion
- Promotion, Leave and other Reimbursement requests.
- Being involved in all major stakeholder meetings to understand technical requirement and end to end Vulnerability management workflow for quick ticket creation and operational deliverables
- Building KPIs for client since Vulnerability Management area is nascent in nature
- Designing and sharing weekly status as well as monthly status reports with latest data points
- Implementation of automation into different section such as email to Share Point linkage using MS Office
- Establishment of SLA structure and Escalation Matrix with their benefits and start using them after consent from client
- Preparing cookbooks and establishing of new ideas for enriched Vulnerability Management structure
- Assigning tasks for whole team and regular discussion scheduled with client to understand flaws, if any and provide accolades to top performers
- Conduct training sessions including onboarding which is prerequisite for accessing client environment
- Identifying scope for proactive path management and implementation analysis for complex vulnerabilities
- Consultation with Application/Server/Business owners to understand their requirements and determine feasibility as well as timeline for remediation management
- Prepare Risk Acceptance template along with ticket template in JIRA and share.
- Scheduling prime meetings and regular sync up sessions
- Work on Assurance and Internal/External Audit or findings to remediates gaps. Also, perform storing and archiving of review evidence for both Audit and Assurance purposes
- Gather details on upgrade, patch updates, hotfix in different environment and recommend them to implementation. Post validation and feasible cost, procurement process is executed.
- Sharing details and demonstration of TCS Cyber Security procured tool named AVRP (Automated Vulnerability Remediation Platform)
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Initiated process improvements; streamlined workflow and increased efficiency.
- Defined clear objectives for each stage of project to ensure alignment with business goals.
- Submitted performance feedback to stakeholders, keeping project teams on track.
- Created detailed project schedules, ensured timely completion of tasks.
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
- Designed and implemented training to further develop staff based on business goals.
- Managed estimation processes by preparing bid packages, procurement plans and contract reviews.
- Delegated tasks efficiently; enhanced overall team productivity.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Established key performance indicators for better performance tracking and evaluation.
- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
- Investigated and resolved challenges related to project scope and requirements.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Cultivated positive staff relations and retention by organizing team bonding and rapport building activities.
- Determined project schedules and kept projects on track using proactive adjustments to workflow.
- Delivered on revenue targets and service KPIs.
- Implemented risk management strategies for successful project completion.
- Implemented performance appraisal metrics, ensuring staff and management accountability.
- Conducted regular audits to uphold strong standards and project compliance.
Subject Matter Expert
Sutherland Global Services
Chennai, India
01.2007 - 04.2011
- Areas of Assistance Desktops, Laptops, Printers, Windows, MS Office, Loans and Credit Card Services assistance, Third party Software along with Promotional Sales
- Providing support for different Hardware as well as Software issues.
- Handling Escalations from dissatisfied customers.
- Solving problems at L2/L3 Level in timely manner
- Mentoring team in absence of Team Lead
- Preparing and sending Daily statistics of site to Client
- Carried out regular Quality Assurance trainings for team members to enhance skills along with individual scores
- Managing customers with their queries and issues on Loans as well as Credit Cards.
- Consulted regularly with clients about needs and requirements, ensuring high levels of satisfaction.
- Analyzed and resolved complex resource management issues for optimized scheduling.
- Implemented new strategies for improved knowledge transfer.
- Improved team's technical skills with comprehensive training programme.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Assimilated complex information quickly, enabling timely decision-making.
Education
Bachelor of Technology - Chemical Engineering
Biju Patnaik University of Technology
Paralakhemundi, Andhra Pradesh 01.2002 - 01.2006
Std. XII - Science and Mathematics
Indian School of Certificate
Kharagpur, West Bengal 01.2001 - 01.2002
Std. X - Science and Mathematics
Indian Council of Secondary Education
Kharagpur, West Bengal /1990 - /2000
Skills
- Project Management
- Risk Management
- Strategic planning
- Risk Assessment
- KPI setting and management
- Client Relationship Management
- Customer engagement
- Operations management
Certification
- Purdue ACE-M Certification
- Data Privacy Fundamentals
- Quality Certified Project Lead
- SDLC Phase Certification in Cyber Security
- Quantitative Project Management
- AIS - HP Quality Center v10 Certification
- ISTQB-BCS Certified Tester Foundation Level Certification
- ITIL V3 F Certification
- FTC - TCS business domain Academy (Certification in Energy)
- MCITP certification including Windows 7 Configuration and Deployment
- Microsoft Certified Technology Specialist (Includes Windows Server 2008 and Active Directory Certification)
- Certified Hardware Engineer from Dell
Tools Knowledge
SNOWVR, Tenable, Rapid7, Qualys, Vulcan, HP Service Now, Chef, Scrum Tool, UFT, SOAP UI, Compliance Sheriff, Discovery Tool, Load Runner, ELK (Elastic Logstash and Kibana), HP Site Scope, HP Analysis, Delta, Siebel, HP Pronq, Unified Functional Testing, QTP, HP Service Manager, JIRA, BMC Remedy, Lock Path Keylight, Application lifetime. Management (ALM), Facets.
Timeline
Project manager
Infosys Limited
05.2022 - Current
Project Lead
Tata Consultancy Services
05.2011 - 05.2022
Subject Matter Expert
Sutherland Global Services
01.2007 - 04.2011
Bachelor of Technology - Chemical Engineering
Biju Patnaik University of Technology
01.2002 - 01.2006
Std. XII - Science and Mathematics
Indian School of Certificate
01.2001 - 01.2002
- Purdue ACE-M Certification
- Data Privacy Fundamentals
- Quality Certified Project Lead
- SDLC Phase Certification in Cyber Security
- Quantitative Project Management
- AIS - HP Quality Center v10 Certification
- ISTQB-BCS Certified Tester Foundation Level Certification
- ITIL V3 F Certification
- FTC - TCS business domain Academy (Certification in Energy)
- MCITP certification including Windows 7 Configuration and Deployment
- Microsoft Certified Technology Specialist (Includes Windows Server 2008 and Active Directory Certification)
- Certified Hardware Engineer from Dell
Std. X - Science and Mathematics
Indian Council of Secondary Education
/1990 - /2000
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