Biswanath Manna
Visakhapatnam
Summary
Dedicated customer service professional with over 2 years of experience in resolving customer issues and enhancing satisfaction through effective communication.
Results-driven Customer Service Professional with a strong background in communication and teamwork. Promoted within 18 months due to exceptional performance in resolving customer issues and enhancing support processes. Eager to leverage creativity and problem-solving skills to drive improved customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Professional
Concentrix Dash service pvt Ltd
Visakhapatnam
11.2023 - 12.2025
- Handled escalation and customer support calls
- Resolved customer queries effectively
- Promoted from CL 12 to CL 11 within 18 months based on performance
Education
B.Com - General
Prism Degree College
Intermediate -
Sidhardha Junior College
I.C.S.E -
St. Johns Parish School
Skills
- Communication
- Teamwork
- Creativity
- Problem-solving
- Time Management
Certification
- AWS Cloud Virtual Internship
- Microsoft Office
- BPM Associate - Insurance
Disclaimer
I hereby declare that all the information provided above is true and accurate to the best of my knowledge and belief.
Languages
- English
- Hindi
- Telugu
Personal Information
- Date of Birth: 06/13/02
- Gender: Male
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Telugu
Upper Intermediate
B2
Timeline
Customer Service Professional
Concentrix Dash service pvt Ltd
11.2023 - 12.2025
B.Com - General
Prism Degree College
Intermediate -
Sidhardha Junior College
I.C.S.E -
St. Johns Parish School