Biswanath Mukherjee
Business Manager
Kolkata
Summary
Dynamic leader with a proven track record at Spencers, adept in operations management and business development. Excelled in expanding market presence and fostering customer relations, ensuring a 30% increase in revenue streams. Skilled in mentoring teams for performance improvement, demonstrating exceptional multi-tasking and innovative solutions to drive business success.
Overview
17
17
years of professional experience
Work History
Chief Manager Operation
Spencers
Kolkata
02.2024 - Current
- Identified and pursued new business opportunities to expand market presence and revenue streams.
- Established and maintained relationships with key stakeholders to support business objectives.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Maintained open communication channels among staff members at all levels of the organization.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
- Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
Business Operations Manager
Reliance Retail
Guwahati
06.2022 - 02.2024
- Devised strategies to boost customer sales due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant General Manager
Suraksha Diagnostics pvt Ltd
Kolkata
01.2021 - 05.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Zonal Manager
Jubilant Food works Ltd
Guwahati
05.2010 - 10.2020
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Considered and approved policies to support company initiatives and overall performance.
- Developed reports of zone performance and presented data to upper management.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Lead
Cream & Fudge factory
Kolkata
11.2009 - 05.2010
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
Guest Services Associate
Taj Bengal
Kolkata
02.2008 - 11.2009
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Education
Bachelor of Science - Hospitality & Tourism
IIAS
KolkataHigh School Diploma -
National High School
KolkataSkills
- Business Development
- Performance improvement
- Efficient multi-tasker
- Operations management
- Innovation management
- Sales and marketing
- Customer relations
Accomplishments
- Awarded as a Rookie manager of the year for the highest same store growth for the year 2012.
- I was certified international auditor for Pan India in Dominos Pizza for the year 2018.
Timeline
Chief Manager Operation
Spencers
02.2024 - Current
Business Operations Manager
Reliance Retail
06.2022 - 02.2024
Assistant General Manager
Suraksha Diagnostics pvt Ltd
01.2021 - 05.2022
Zonal Manager
Jubilant Food works Ltd
05.2010 - 10.2020
Team Lead
Cream & Fudge factory
11.2009 - 05.2010
Guest Services Associate
Taj Bengal
02.2008 - 11.2009
Bachelor of Science - Hospitality & Tourism
IIAS
High School Diploma -
National High School
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