BISWANATHA SAHU
O-49A,Chanakya Place-II,Uttam Nagar,New Delhi
Summary
Driven professional with over 20+ years of experience in leading regional sales and support operations. Proven track record in building and nurturing client relationships, and spearheading strategic initiatives to enhance customer satisfaction and market penetration.Delivering outstanding performance in a competitive market landscape.
Overview
24
24
years of professional experience
Work History
Regional Sales & Support Manager
Uniline Energy Systems Pvt Ltd.
Bhubaneswar
06.2005 - Current
- Handled escalated calls from customers requiring additional assistance or specialized knowledge.
- Consulted with customers to gather and define requirements.
- Developed strategies for handling difficult situations encountered during interactions with customers.
- Developed and implemented quality assurance procedures to ensure high levels of customer satisfaction.
- Attended tenders & GEM tenders Govt. sector successfully past the years.
- Resolved customer inquiries and complaints requiring management-level escalation
- Coordinated with multiple stakeholders to ensure compliance with procurement policies and guidelines.
- Contributed to the development and enhancement of the Government e-Marketplace (GeM), improving public procurement processes for government departments and public sector organizations.
Senior Service Engineer
ACE Power Technology Pvt. Ltd.
New Delhi
01.2004 - 06.2005
- Servicing of Inverters, UPS and Systems.
- Communicated effectively with customers via phone, email and chat support channels.
- Provided technical guidance to junior engineers in resolving escalated issues.
Sr.Production Engineer
LUMINOUS ELECTRONICS Ltd.
New Delhi
06.2002 - 12.2003
- Production, Testing & quality control of Inverters, UPS Systems
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Developed and implemented engineering strategies to improve production efficiency.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
Senior Service Engineer
SARAL DIGITECH
New Delhi
09.2000 - 01.2002
- Nature of Job: Servicing of EPABX (upto 500 lines), PBT's of ESCORTS.
Education
Three Years DIPLOMA IN ELECTRONICS ENGG. - Electronics Technology
Jamia Millia Islamia
New Delhi.India01-1999
Two Years CERTIFICATE COURSE IN ELECTRONICS -
Jamia Millia Islamia
New Delhi,India01-1996
12th -
COUNCIL OF HIGHER SECONDARY EDUCATION
Odisha,India01-1993
Matriculation -
BOARD OF SECONDARY EDUCATION
Odisha,India01-1991
Skills
- Vendor Management
- Client Relationship Management
- Bid submission & Pre bid meeting
Good technical knowledge
Technical support understanding
Bid submission & Pre bid meeting
Satisfying customers technically
Good customer understanding
Quick Problem-Solving
Customer handling
Language
- Hindi
- English
- Odiya
Personal Details
- Name- Biswanatha Sahu
- Father's Name- Sh. Krishana Chandra Sahu
- Date Of Birth- 11 April 1976
- Sex- Male
- Marital Status- Married
Timeline
Regional Sales & Support Manager
Uniline Energy Systems Pvt Ltd.
06.2005 - Current
Senior Service Engineer
ACE Power Technology Pvt. Ltd.
01.2004 - 06.2005
Sr.Production Engineer
LUMINOUS ELECTRONICS Ltd.
06.2002 - 12.2003
Senior Service Engineer
SARAL DIGITECH
09.2000 - 01.2002
Three Years DIPLOMA IN ELECTRONICS ENGG. - Electronics Technology
Jamia Millia Islamia
Two Years CERTIFICATE COURSE IN ELECTRONICS -
Jamia Millia Islamia
12th -
COUNCIL OF HIGHER SECONDARY EDUCATION
Matriculation -
BOARD OF SECONDARY EDUCATION
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