BISWARANJAN MOHAPATRA
Bengaluru
Summary
Experienced as an IT Administrator (Identity & Access Management Administrator) at Nityo Infotech, Singapore. Experienced Process Developer with over 10 years of experience in the insurance industry, including P&C Insurance, Healthcare Claims, and Litigation Support Analyst. Have experience of new healthcare transition processes from Canada and established them effectively within the organization. Proven team leader with strong knowledge of insurance processes and operations, excellent communication skills, and proficiency in MS Office and SQL. Passionate about learning and development opportunities in any technical domain.
Overview
12
12
years of professional experience
Work History
IT Administrator
Nityo Infotech Pte. Ltd.
Singapore
04.2023 - 11.2023
- User ID Access Management: Create, delete, reset, and suspend user IDs for Windows operating systems and applications as per approved change requests in Government Healthcare System, Singapore
- Service Desk and Help Desk Support: Provide L2 support to institution users, addressing phone and email inquiries promptly and efficiently.
- Quality Assurance: Consistently produce high-quality work to minimize rework and client complaints.
- Privileges Authorization: Conduct Privileges Authorization Revalidation and remediate all deviations promptly
- Adhere to workplace security protocols at customer premises to protect sensitive information.
- Process Improvement: Collaborate with IT teams to streamline identity management processes and enhance system efficiency.
Process Developer
Genpact India Pvt. Ltd
Noida
08.2017 - 12.2022
- Claims Processing: Managed and processed Healthcare Claims, and Litigation Claims with a high levels of customer satisfaction through timely and accurate claim processing.
- Problem Resolution: Developed a reputation for resolving complex issues and improving customer satisfaction through innovative solutions.
- Transition Management: Successfully transitioned new healthcare processes from Canada and established them effectively within the organization.
- Team Leadership: Led a team in claims processing, providing guidance, support, and training to ensure high performance and adherence to standards.
- Operational Efficiency: Consistently met and exceeded team, individual, and management objectives through effective leadership and process management.
- Technical Proficiency: Utilized MS Office and SQL for data management, reporting, and process optimization.
Senior Process Associate
Genpact India Pvt. Ltd
Noida
09.2014 - 08.2017
- Claim Lifecycle Management: Extensive knowledge and hands-on experience in managing the entire claim lifecycle for Property & Casualty (P&C) insurance products, Third Party Claim Demand, ensuring efficient processing and resolution.
- Operational Improvement Initiatives: Actively participated in operational improvement initiatives, contributing insights and solutions to enhance efficiency and effectiveness within business divisions.
- Litigation Support Analyst: Proficient in examining legal data and updating critical information such as trial dates, hearing dates, attorney/law firm details, and court/arbitration details to support legal proceedings
- Created and managed appointments, updated plaintiff and defendant details, claim amounts, and other relevant information to facilitate legal processes.
Process Associate
Genpact India Pvt. Ltd
Delhi
05.2012 - 09.2014
- P&C Insurance Claims Processing: Efficiently processed and managed P&C insurance claims including third-party carrier Auto claims demands, ensuring timely and accurate handling from start to finish.
- Claim Data Verification: Verified claim data accuracy and completeness, ensuring all necessary information was gathered for processing and compliance purposes.
- Insurance Policy Review: Reviewed and analyzed insurance policies to determine coverage, limits, and exclusions applicable to claims.
- Payment Processing: Efficiently process insurance claim payments, ensuring accuracy and maintain detailed records of payment transactions, claim status updates, and correspondence to support claims processing and auditing.
Education
Master in Computer Application -
Bijupattnaik University of Technology
Bhubaneswar, Odisha09.2011
B. Sc -
Utkal University
Bhubaneswar, Odisha06.2007
Skills
- Computer Programming Languages (Python, C, C)
- Data analysis tools (Excel, MS Access, SQL, Oracle)
- Troubleshooting and Technical Support (Identity and Access Management, Windows Active Directory Management)
- Cloud Computing (Azure, AWS)
- Microsoft Office (Word, Excel, Powerpoint)
Rewardsrecognition
- Customer Service Excellence Award: Got Customer Certificate of Appreciation for exemplary performance and display of values at work place.
- Team Leadership Award: Got 5 times Bronze Award for exemplary performance and demonstration of Genpact value.
- Certification Achievement: Got 2 times Spot Award for great consistent performance in process and outstanding execution drives impact.
Languages
- English
- Odiya/Bengali
- Hindi
Timeline
IT Administrator
Nityo Infotech Pte. Ltd.
04.2023 - 11.2023
Process Developer
Genpact India Pvt. Ltd
08.2017 - 12.2022
Senior Process Associate
Genpact India Pvt. Ltd
09.2014 - 08.2017
Process Associate
Genpact India Pvt. Ltd
05.2012 - 09.2014
Master in Computer Application -
Bijupattnaik University of Technology
B. Sc -
Utkal University
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