Biswaranjan Patra
Manager-Sales & Dispatch
ROURKELA
Summary
Dynamic sales and dispatch manager at SLM Metal Private Limited, skilled in team leadership and operations management. Enhanced customer satisfaction through effective dispute resolution and relationship building, while controlling costs to boost profitability. Proven track record in strategic planning and performance management, driving business development and fostering a productive work environment.
Overview
13
13
years of professional experience
Work History
Manager Sales & Dispatch
SLM Metal Private Limited
08.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Education
MBA - Marketing
04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Business development
Relationship building
Schedule preparation
Timeline
Manager Sales & Dispatch - SLM Metal Private Limited
08.2013 - Current
Rourkela Institute of Management Studies - MBA, Marketing
04.2001 -