Biswarup Bhattacharjee
Team Lead - Client Communication
Digboi
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Team Lead - Client Communications
Vendasta
Chennai
08.2021 - Current
- I am responsible for leading the team in handling all communications with our Partners and their customers for these white-labeled services. From Order Processing, Client Onboarding, Project Management, through to growth and retention opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Reported on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Executive - Lead Management
Institute of Public Enterprise
Hyderabad
02.2021 - 07.2021
- Manage admissions department, marketing, day-to-day operations and coordination of all recruitment.
- Collaborated with back-office team members to facilitate seamless business execution.
- Identified trends and assessed opportunities to improve processes and execution.
- Developed and maintain policies and procedures and manage full cycle of recruitment and admissions.
Executive
Stock Holding Corporation of India Ltd
Mumbai
04.2018 - 04.2019
- One of the key responsibilities was to coordinate and collection of client specific information and completion of documentation to assist in the on-boarding of new clients.
- Identify documentary and KYC issues and follow-up with the Branches to clear shortcomings as appropriate, prior to quality acceptance..
- Executed internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.
- Conducted performance meetings with around 20 members, ensured that standards are consistent Managed 50+ on-boarding activities with clients.
- Executed internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.
Senior Associate
Maersk Global Service Centre’s India Pvt Ltd
Mumbai
12.2015 - 01.2018
- My role was to prepared, uploaded Rate sheets for 20+ European customers in liaising with Trade and Marketing team & amended rates as per recent changes in PNQ.
- Coordination with the Global Pricing Manager and dealt with top 11 Global Freight Forwarders in the world for providing them customize rates in this competitive market.
- Handling and resolving disputes of US Clients and Rate Sheet Customers.
- Estimation of shipment that impacted the invoice generation & the Price Calculation Date (PCD).(Pricing and Quoting tool).
Education
Master in Commerce - Banking And Finance
MAEER's MIT Arts, Commerce And Science College
Pune 05.2013 - 06.2015
Bachelor in Commerce - Banking And Finance
MAEER's MIT Arts, Commerce And Science College
Pune 06.2010 - 05.2013
Skills
Customer service skills
Digital marketing knowledge
Client communication
Staff Management
CRM
Service standard compliance
Timeline
Team Lead - Client Communications
Vendasta
08.2021 - Current
Executive - Lead Management
Institute of Public Enterprise
02.2021 - 07.2021
Executive
Stock Holding Corporation of India Ltd
04.2018 - 04.2019
Senior Associate
Maersk Global Service Centre’s India Pvt Ltd
12.2015 - 01.2018
Master in Commerce - Banking And Finance
MAEER's MIT Arts, Commerce And Science College
05.2013 - 06.2015
Bachelor in Commerce - Banking And Finance
MAEER's MIT Arts, Commerce And Science College
06.2010 - 05.2013