Biswarup Mukherjee
Agency Manager
# 89 M.C. Road Tarbanglow Raniganj.West Bengal
Summary
To work for a company that takes up every challenge in today’s fast-changing marketing environment and to work in a vibrant and challenging work environment, with continuous self-development and diversified skill sets to provide quality service to the employer.
Overview
18
18
years of professional experience
1
1
Language
Work History
Agency Manager
Baris Communication Pvt. Ltd.
Durgapur
12.2018 - Current
- Makes sure employees comply with client company’s policies when contacting individuals and other companies to collect past due balances that they owe.
- Manages the employees who collect the money.
- Handles complaints or difficult calls.
- Trained and guided team members to maintain high productivity and performance metrics.
- Preparing daily/monthly reports on payment collections and performance
- Perform all administrative duties related to ensuring office efficiency in all locations. (Durgapur/Siliguri/Kolkata)
- Ensures that all written correspondence complies with client company’s policies in terms of verbiage and frequency of contact
- Make sure Daily, weekly and monthly KPIs are met and or exceeded and manage strategies to hit portfolio targets.
Senior Executive – Telesales
Vodafone Idea Limited
Asansol
04.2015 - 11.2018
- Working with Direct Sales Team & Direct Sales Agents (Distributors).
- Conducted research, gathered information from multiple sources and presented results.
- Improved operations through consistent hard work and dedication.
- Identifying areas of improvement in the company and assist in creating and implementing solutions.
- Keeping up to date knowledge on market trends and new voice and data products.
- Providing guidance to the Direct sales team and improve overall Direct sales department performance.
- Managing, training, mentoring and evaluating the direct sales team.
- Meeting predefined monthly sales target by effectively managing the entire direct sales Team.
- Identifying & appointing distributors at all prospective locations across entire South Bengal as per monthly/ annual target.
- Regular Infra set up at agreed / desired level & location.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Reviewing performance channel wise and take corrective measures in case of any deviation to ensure the achievement of the target.
Zonal Supervisor
SECS (Associate of Vodafone South Ltd.)
Asansol
05.2010 - 03.2015
- Improved operations through consistent hard work and dedication.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared variety of different written communications, reports and documents.
- Identified issues, analyzed information and provided solutions to problems.
- Responsible for driving Telemarketing operations (Post-paid – Direct Sales) for entire South Bengal Zone (consists of Burdwan, Purulia, Birbhum District) through Direct Sales Associates Team of 31 FOSs and 3 Team Leaders.
- Development and effective implementation of support plans to achieve volume target.
- Identify opportunities for business development.
- Conduct market analysis to generate leads and maintain competitive awareness.
- Carried out day-to-day duties accurately and efficiently.
Relationship Manager
V-Serve (Associate of ICICI Bank Ltd.)
Bangalore
06.2008 - 04.2010
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with other departments to facilitate communication and deliver personalized solutions to customers.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Analysis of the local market through survey to determine business potential and thereby acquiring prospective new clients.
- Planning and execution of an activities with the merchant, coordinating for installation of EDC machine.
- Trouble shooting the minor problems of EDC machine and the merchants issues, marketing, executing and branding of the special schemes introduced by ICICI BANK at merchants place now and then for visibility, coordinating with the retail banking for other facilities like funding etc., maintains a very healthy relationship with the premium merchants. Achieving monthly turnover target.
Group Leader
Hi-Mem System Pvt. Ltd. (Associate of NIIT Ltd.)
Katwa/Kalna
08.2004 - 05.2008
- Providing Technical support to the hardware devices installed at the centre.
- As a Faculty member for the students I have given them training for varied subjects.
- As a project Guide for Students I helped them to excel in their respective projects assigned to them.
- Interacting & counseling to the new students.
- Acted as the mentor for new joiners to the team of faculty members.
- Follow-up done to search and recruit prospective new students thereby increasing revenue to the company.
- Implementation of new schemes to increase the business of the center & achieving monthly turnover target.
- New campaign implementation at respective markets provided by NIIT Ltd.
Education
MBA - Marketing
Punjab Technical University
04.2001 -
BBA - Business Administration
Corllins University
04.2001 -
Sahityalankar (equivalent To Graduation) -
Hindi Vidyapith Deoghar
04.2001 -
10+2 - Science
West Bengal Board of Secondary Education
04.2001 -
Diploma - Human Resources
Alison
04.2001 -
Skills
Strategic planning
Technical Qualification
Software Skills: MS-Office package.
Operating system: MS-DOS, Windows98, and XP.
Programming language: C, C++, HTML, JAVA.
Other known computer subject: DBMS (SQL 6.0, Networking, Computer Fundamentals of Computer Architecture
Hardware: Certificate in Computer Application and Basics of Computer Hardware from Jetking, Bangalore
Timeline
Agency Manager
Baris Communication Pvt. Ltd.
12.2018 - Current
Senior Executive – Telesales
Vodafone Idea Limited
04.2015 - 11.2018
Zonal Supervisor
SECS (Associate of Vodafone South Ltd.)
05.2010 - 03.2015
Relationship Manager
V-Serve (Associate of ICICI Bank Ltd.)
06.2008 - 04.2010
Group Leader
Hi-Mem System Pvt. Ltd. (Associate of NIIT Ltd.)
08.2004 - 05.2008
MBA - Marketing
Punjab Technical University
04.2001 -
BBA - Business Administration
Corllins University
04.2001 -
Sahityalankar (equivalent To Graduation) -
Hindi Vidyapith Deoghar
04.2001 -
10+2 - Science
West Bengal Board of Secondary Education
04.2001 -
Diploma - Human Resources
Alison
04.2001 -
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