Biswas Ravindranathan
Territory Business Manager
Karukachal
Summary
Looking for Job in Customer Care Department where I can learn and share my skill and knowledge acquired over 20 years of career. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Cluster Business Manager
Mahindra and Mahindra Two-wheeler Division
Kochi
07.2014 - Current
- Productivity (FSC redemption and Paid service share) at Dealership
- Ensuring efficient PDI before delivery
- Conducting quarterly customer meet through dealership for better customer relationship and referrals
- Training to dealer staff and network employees
- Monitoring Dealer and network service standard.
- Achieve highest referral sales from Service( 2017 to 2019)
- Awarded superior plus in performance rating for the period of 2017 to 2019
- Achieved Zero consumer cases in last 6 years.
- Achieved Spare target 100% for the region handled
- Achieved timely submission of Field failure reports and PDI reports to HO
- Awarded Best seller, Product issue management spot awards in 2019 and 2020 respectively
Service Engineer
Bajaj Auto
Kochi
04.2011 - 04.2014
- To maintain Free Service and Paid Service share above national average in territories handled
- Maintain PSFU satisfaction index above state average and Web cc generation below State and national average
- Quarterly Audit of Dealer Service Standard and Score above 80% across Territory
- Timely Submission of Pre delivery report and Field failure reports
- Coordinate with cross functional team for resolving product failure issues
- Achieved Free service and paid service share above state and national average
- Achieved more than 78% in satisfaction index and lowest web cc generation compared to previous years
- Achieved and maintained BAL service standard across the region and averaged above State average
- Achieved timely submission of PDI and FFR reports and successfully completed proactive replacement within time frame
- Successfully conducted customer meet of Discover product line and resolved issues through dealership
Line Engineer
Bajaj Auto Ltd
Pune
01.2002 - 01.2011
- Implementation and display of Standard operating procedure across the assembly line.
- Random checking and visual identification of components for failures
- Random checking of Finished vehicles for assembly error
- Implementation of Autonomous Maintenance in work area.
- Achieved target with zero assembly defect.
- Reduced rejection and rework cost by in process quality control
- Implemented JH level 4 on assembly line.
- Reduced fatigue and improved productivity by reducing non value added activities
- Successfully completed a project under QA department to eliminate defects occurred while handling, packing, loading and delivering vehicles to dealers
- Have done a project in Central Coolant System which saved 10, 00,000/- Rs per year in Electriciy charges.
Trainee Mechanic
Benz Motors (Now Focuz Motors)
Kochi
01.2000 - 01.2002
- The Benz Motors was Tata dealer for passenger cars as well as light commercial vehicles at Kochi.
- Assisted in Pre-delivery inspection of vehicles.
- Servicing including routine checkup, changing timing Belts, Changing engine and transmission oil, changing suspension bushes, steering knuckles, Dismantling and assembling of engine and transmission, changing fuel pump, changing brake fluid and brake pads, changing transaxle bearing etc
- Exposure in warranty section for tagging of failed part and packaging
- Achieved timely delivery of vehicle
- Maintained cleanliness both on work floor and inside the car
Education
Automobile Service and Maintenance Technology -
GD Naidu Charities
Coimbatore 03.2002 - 05.2002
Diploma - Automobile Engineering
Government Polytechnic Vennikulam
Vennikulam, Kerala 06.1996 - 03.1999
Skills
Supportive Interaction Style
Collaborative Teamwork
Customer Engagement
Effective Issue Resolution
Responsive to New Challenges
Prioritized Task Scheduling
Proficient in Handling Multiple Priorities
Training Programs Attended
- TPM (in house), JIPM (Dr.Yamaguchi)
- Team working and Leadership
Personal Information
- Age: 46
- Current CTC: 14 lakhs
- Date of Birth: 05/01/79
- Gender: Male
- Nationality: Indian
- Driving License: Two and Four wheeler vehicle
- Marital Status: Married
- Religion: Hindu
Accomplishments
- Helped in identifying root Cause of Oil pressure drop in SUV Vehicle.
- Entertained team members to expertise in Multitasking so that incase of absent of any member does not affect the production line.
- Identified root cause of vehicle burning issue at Kalady.
- Assisted in CFT visits and New Product Launch functions.
Timeline
Cluster Business Manager
Mahindra and Mahindra Two-wheeler Division
07.2014 - Current
Service Engineer
Bajaj Auto
04.2011 - 04.2014
Automobile Service and Maintenance Technology -
GD Naidu Charities
03.2002 - 05.2002
Line Engineer
Bajaj Auto Ltd
01.2002 - 01.2011
Trainee Mechanic
Benz Motors (Now Focuz Motors)
01.2000 - 01.2002
Diploma - Automobile Engineering
Government Polytechnic Vennikulam
06.1996 - 03.1999