Bitan Modak
Team Lead - Client Services
Bengaluru
Summary
Experienced Team Lead and Project Manager with a demonstrated history of working in the E-commerce and entertainment industry. Skilled in Management, Post-production Support, Team Management, Publicity, Digital Distribution, Operations & liaising with Global Clients.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Team Lead - Client Services
Deluxe Media Services
02.2024 - Current
- Responsible for end to end project management for Amazon PV and ensuring client is happy and satisfied with the services provided.
- Responsible for data integrity and completeness on on the platform with 100% on-time delivery and no alerts for past due files that are not truly past dues.
- Responsible for making OTD and RFT for ongoing projects and do Quality Audits and Metrics for Amazon PV deliveries.
- Works with operational heads and Stakeholders daily to explore workflow efficiencies in these ever-changing demands of the media and entertainment industry.
- Delays or risked projects are communicated to client services team along with plan of action to remedy the problem.
- Manage a team of 7+ Account Coordinators.
Project Manager
Magnon Solutions Private Limited
09.2022 - 01.2024
- Oversee and support a team of 7 linguists and 6 ASMs to successfully manage E-commerce giant's India market.
- Develop and document new processes to meet program/project requirements.
- Plan and schedule programs for the supported languages.
- Manage daily workload and capacity of individual team members.
- Address and resolve project risks and roadblocks to efficiently complete the deliverables.
Project Coordinator
Deluxe Entertainment Services India Pvt Ltd
11.2015 - 04.2022
- Account, Client and Project Co-ordinator for Warner Brothers Accelerated Broadcast, Linear Broadcast and Audio Description.
- Coordinated international localization work for Warner Brothers, Marvel, Disney, Fox, Discovery EMEA and other clients with a focus on fast-paced broadcast media projects.
- Providing end – to - end support for new Broadcast projects (includes but not limited to, setting up new projects, creating POAs, work closely with all the production teams and delivery of final files).
- Collaborate and work closely with the Los Angeles and London team members to provide seamless and smooth delivery of files to provide absolute client satisfaction.
Analyst
Goldman Sachs
12.2014 - 03.2015
- Preparing Audit responses of the clients globally and facilitating in the confirmation of the Cash Balances of Derivatives and Hedge Funds.
- Understanding the process and suggesting ways that can improve the workflow of the process.
- Preparing KPI report / SLA report/ Suspense items report and publishing the same to the different regions within Operations division.
- Monitor and report breaks/suspense account balances to Operations (Trade Settlements/Collateral Management/Inventory Management/Loan Ops and various Ops group).
Analyst
ANZ BANK NEW ZEALAND LIMITED
04.2013 - 10.2014
- Consigned with the planning and the verification of all the documents required to execute loan services.
- Liaising with the front office members and Solicitors for gathering feedback on the process and to provide excellent customer experience.
- Identify the source of transactions, investigate retail customer queries and provide information to them or fix the issue for them.
Education
MBA - Post Graduate Program in Finance & Retail
MIT College of Management
01.2010 - 01.2012
BBM - Finance
CMR Institute of Management
01.2005 - 01.2010
Skills
- Project Management
- Localization
- Time Management
- Leadership
- Problem Solving
- Planning
- Adaptability
- Stakeholder Management
- Microsoft Office
Timeline
Team Lead - Client Services
Deluxe Media Services
02.2024 - Current
Project Manager
Magnon Solutions Private Limited
09.2022 - 01.2024
Project Coordinator
Deluxe Entertainment Services India Pvt Ltd
11.2015 - 04.2022
Analyst
Goldman Sachs
12.2014 - 03.2015
Analyst
ANZ BANK NEW ZEALAND LIMITED
04.2013 - 10.2014
MBA - Post Graduate Program in Finance & Retail
MIT College of Management
01.2010 - 01.2012
BBM - Finance
CMR Institute of Management
01.2005 - 01.2010
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