Jyoti
Operation executive
Gurgaon,HR
Summary
To obtain position in the organization where I can utilize my knowledge skillfully and efficiently to achieve organizational goal through commitment, hard work, innovation and teamwork.
Overview
6
6
years of professional experience
Work History
Receptionist
Mahindra First Choice Services
03.2019 - 06.2021
- Worked as a Receptionist at Khandelwal Automobiles in Delhi
- Khandelwal Automobiles is located in East Delhi and deals with multi-brand two-wheelers service and maintenance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Loan Recovery Agent
ADM (Alliancedebt Management)
06.2021 - 01.2023
- Worked as a loan recovery agent at ADM legal services for ICICI Bank.
- Handled high-pressure situations calmly and professionally, resolving conflicts amicably while protecting client interests.
- Answered all customer inquiries.
- Increased debt recovery rates by implementing efficient negotiation strategies and effective communication techniques.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Exceeded performance targets consistently by maintaining a high level of focus and dedication to case resolution efforts.
Operations Team Leader
Yolobus Pvt Ltd
01.2023 - Current
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Handling GDS Portal Changing User Rates, and Agent rates, Blocking Unblocking Chart, Quota Blocking, ticket cancellation etc.
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Mentored junior team members to develop their problem-solving skills and advance within the company.
- Managed escalations effectively by liaising with upper management or specialized teams when necessary, ensuring prompt resolution of complex cases.
- Reduced response times for customer inquiries by optimizing ticketing system processes and prioritizing urgent issues.
- Mentored junior team members, fostering professional growth and skill development.
Skills
Excel – Advance Excel
Ms word
Data Entry
Telephone skills
File Management
Scheduling
Customer/Client relations
Organization skills
Verbal and written communication
Mail handling
Documentation And Reporting
Academiccredentials
- B.SC Medical IGNOU, Pursuing
- 12TH (Medical), HPBOSE, with 67% in 2017.
- 10TH, HPBOSE, with 57% in 2015.
Personal Information
- Date of Birth: 03/12/1999
- Gender: Female
- Nationality: Indian
Languages
English, Hindi
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Operations Team Leader
Yolobus Pvt Ltd
01.2023 - Current
Loan Recovery Agent
ADM (Alliancedebt Management)
06.2021 - 01.2023
Receptionist
Mahindra First Choice Services
03.2019 - 06.2021
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