Bittu Dey
New Delhi
Summary
Results-driven Assistant Manager with expertise in operations management, team leadership, and performance evaluation. Committed to enhancing operational efficiency and ensuring compliance with company standards. Proactive leader in operations management known for driving team development and implementing effective processes. Experienced in performance evaluation and compliance, ready to support organizational goals through strategic initiatives. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Arcis E services Pvt. Ltd
Gurgaon
08.2019 - Current
- Oversaw daily operations to ensure smooth workflow and team collaboration.
- Facilitated team meetings to discuss goals, updates, and performance feedback.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Quality Analyst
Silaris Information Pvt.Ltd
Greater Noida
09.2017 - 07.2019
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
- Feedback sharing (Verbal and Documented)
- Interact with client to resolve the process issues and for process
improvement suggestions. - Conducting internal and External call calibrations.
- Suggesting for changes in working sheet for critical issues in consumer
product.
Senior Executive
Ienergizer
Noida
01.2016 - 01.2017
- Handling platinum postpaid customers resolve their queries and give
accurate information. - Taking escalation calls of team members.
- Floor support and handling OJT Team and trained them for excellent
customer service. - Taking care for attendance of team handling team members for their
doubts and queries. - Coordinate IT team with technical issues and solve all system Iissues
and technical glitch with the support of TL.
Education
Master of Commerce - Commerce
IGNOU
New Delhi06-2022
Bachelor of Commerce - Commerce
IGNOU
New Delhi06-2018
12th CBSE Board - Commerce
The Bengali Senior Secondary School
New Delhi03-2014
10th CBSE Board -
The Bengali Senior Secondary School
New Delhi03-2012
Skills
- Operations management
- Team leadership
- Performance evaluation
- Strategic planning
- Quality assurance
- Employee training
- Process improvement
- Problem solving
- Time management
- Decision making
- Customer relationship management (CRM)
- Workload management
- Performance reviewing
- Policy enforcement
- Employee supervision
- Task delegation
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Accomplishments
Team of the Year Award 2025
Timeline
Assistant Manager
Arcis E services Pvt. Ltd
08.2019 - Current
Quality Analyst
Silaris Information Pvt.Ltd
09.2017 - 07.2019
Senior Executive
Ienergizer
01.2016 - 01.2017
Master of Commerce - Commerce
IGNOU
Bachelor of Commerce - Commerce
IGNOU
12th CBSE Board - Commerce
The Bengali Senior Secondary School
10th CBSE Board -
The Bengali Senior Secondary School