Bittu Paswan
Panipat
Summary
Experienced Residential Senior Property Manager with 3 years of managing 124 rooms residential properties, optimizing operations, and ensuring tenant satisfaction. Skilled in budgeting, maintenance coordination, and team leadership.
Overview
8
8
years of professional experience
Work History
Senior Property Manager
City Co-homes
01.2022 - Current
- Managed the overall daily operations in residential properties with ensuring timely maintenance, high occupancy rates and tenant satisfaction.
- Monitored front desk operations, including phone systems, emails, and reservation management to ensure efficiency and accuracy.
- Handled tenant relations, including addressing inquiries, resolving complaints, and fostering positive community engagement.
- Arranged festivals events on Diwali and Holi.
- Conducted regular property inspections to ensure safety, cleanliness, and compliance with safety standards and regulations, identifying areas for improvement and recommending necessary repairs.
- Analyzed market trends and local rental rates to adjust rental pricing and ensure the property remained competitive within the local market.
- Handled social media handles like Facebook, Instagram, you tube etc for advertisement and engagement.
- Hire, train, and supervise property management staff, including supervisors, housekeeping & kitchen staff and maintenance teams.
- Maintained good standard of documentation which is related with check-ins & Check-outs time, police verification, inventory checklist etc.
- Provided regular financial reporting, including income statements, monthly expense report, rent collection reports, Profit & Loss A/c, monthly vendors A/c, Occupancy reports, inventory reports etc to property owner for smooth operations.
Front Office Manager
Hotel Sanman Gardenia
09.2021 - 12.2022
- Monitored front desk operations, including phone systems, emails, and reservation management to ensure efficiency and accuracy.
- Managed VIP and repeat guest relationships, ensuring personalized experiences and returning guest loyalty.
- Ensured all safety, security, and health policies were followed by both guests and staff.
- Collaborated with other hotel departments, such as housekeeping and maintenance to address guest needs and issues promptly.
- Coordinated group bookings, event arrangements, and special accommodations, ensuring smooth execution for corporate meetings, conferences, and weddings.
- Conducted audits of guest rooms and common areas, ensuring cleanliness, maintenance, and readiness for guest arrival.
- Managed online reviews and ratings through platforms such as Trip Advisor, booking.com, Agoda actively responding to customer feedback.
- Implemented a new check-in/check-out procedure that decreased guest wait times and improved operational workflow efficiency.
- Managed accounts in good way like Occupancy rates, night audits,handled cash and credit transactions and balanced daily financial reports.
Accountant ( Intern )
RSA CA Firm
04.2017 - 05.2018
- Learnt various accounting software like tally prime, excel, e-filling etc.
- Handled companies accounts like trading A/c, Profit & loss A/C and balance sheet.
- Managed accounts in Tally Prime like Sales, sales return, Purchase ,Purchase return, Reconciled bank statements, Journal entries and cash flow statements etc.
- Managed E- filling like Gst, income tax return
Education
Bachelor's Commerce - Accounting And Finance
Kurukshetra University
07-2021
High School Diploma -
Saraswati Sr. Sec. School
03-2017
Skills
- Leadership
- Effective Management Skill
- Guest relation
- Team management
- Communication
- Accounting
Additional Information
Achieved and sustained 100% occupancy by maintaining strong tenant relationships, team management and addressing needs proactively.
Hobby
Hodophile
Melomaniac
Languages
Hindi
English
Timeline
Senior Property Manager
City Co-homes
01.2022 - Current
Front Office Manager
Hotel Sanman Gardenia
09.2021 - 12.2022
Accountant ( Intern )
RSA CA Firm
04.2017 - 05.2018
Bachelor's Commerce - Accounting And Finance
Kurukshetra University
High School Diploma -
Saraswati Sr. Sec. School
Similar Profiles
IRVING RAMIREZIRVING RAMIREZ
Superintendent at City Choice HomesSuperintendent at City Choice Homes
Alejandra TapiaAlejandra Tapia
Home Director at Inner City Recovery Homes, Intl.Home Director at Inner City Recovery Homes, Intl.
Baylee MurphyBaylee Murphy
Real Estate Intern at City Point HomesReal Estate Intern at City Point Homes