Bittu Saha
Kolkata
Summary
Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
13
13
years of professional experience
Work History
Data Analyst
Tata Consultancy Services
Kolkata
01.2019 - Current
- Conducted full lifecycle analysis to include requirements, activities, and design of data analytic solutions.
- Provided data-driven solutions to support decision making.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Implemented new data analysis methodologies and data visualization techniques.
- Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
- Performed data entry, data cleaning, and data coding for analysis.
Senior Process Associate
Tata Consultancy Services
Kolkata
01.2015 - 12.2019
- Developed operational policies, procedures, and standards.
- Developed and implemented process improvement initiatives to reduce customer wait times.
- Performed root cause analysis on identified issues impacting customer experience or process performance.
- Created reports on process performance metrics for senior management review.
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
- Generated weekly and monthly reports summarizing key performance indicators associated with customer service activities.
Process Associate
Tata Consultancy Services
Kolkata
09.2012 - 12.2014
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Set specific goals for projects to measure progress and evaluate end results.
Education
Bachelor of Science - Science Education
City College
Kolkata12-2012
Skills
- Data visualization
- Data cleaning
- SQL programming
- Process improvement
- Customer analysis
- Report generation
- Time management
- Team building
- Business performance analysis
- Creative problem solving
- Programming languages: Python
- Database languages: SQL
- Data visualization: Power BI
Languages
English
First Language
Bengali
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Data Analyst
Tata Consultancy Services
01.2019 - Current
Senior Process Associate
Tata Consultancy Services
01.2015 - 12.2019
Process Associate
Tata Consultancy Services
09.2012 - 12.2014
Bachelor of Science - Science Education
City College
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