BIVASH NATH
AHMEDABAD
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
9
9
years of professional experience
Work History
Team Leader
Viaan Solutions LLP
Ahmedabad
09.2017 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Senior Associate
Wipro
Kolkata
04.2016 - 08.2017
- Responded to customer inquiry calls, quickly assessing the consumer's needs and problems in order to deliver an ideal solution.
- Resolved the issue faced by the customer in a limited time, with a proper resolution.
- Gathering knowledge about the latest hardware and software related to work.
- Performed online troubleshooting, identified problems, gave technical advice, filed service requests, and followed up on scheduling.
- Reviewed customer feedback surveys to identify areas of improvement.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
Education
Bachelor of Business Administration -
Pailan College of Management And Technology
Kolkata07.2015
High School Certificate equivalent (Commerce) -
All Saints Diocesan Higher Secondary School
Shillong04.2012
Secondary School Certificate equivalent -
The Shillong Secondary School
Shillong05.2010
Skills
- Quality Improvement
- Documentation And Reporting
- Team Supervision
- Mentoring
- Overtime Management
- Technical Support
Personal Information
- Date of Birth: 02/09/93
- Nationality: Indian
- Marital Status: Unmarried
Personalcompetencies
- Ability to work in a fast-paced environment to set deadlines
- Excellent oral and written correspondence with an exceptional attention to detail
- Highly organised with a creative flair for project work
- Enthusiastic self-starter who contributes well to the team
Accomplishments
- During my time at Wipro, I received employee of the year recognition.
- Received recognition while managing a team of 50-80 individuals.
Timeline
Team Leader
Viaan Solutions LLP
09.2017 - Current
Senior Associate
Wipro
04.2016 - 08.2017
Bachelor of Business Administration -
Pailan College of Management And Technology
High School Certificate equivalent (Commerce) -
All Saints Diocesan Higher Secondary School
Secondary School Certificate equivalent -
The Shillong Secondary School
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