Travel to explore and venture into new places
Bivash Sen
Assistant Manager Learning & Development And Quality Assurance
Ahmedabad
Summary
Efficient Hospitality profesonal versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing risk and challenges.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Assistant Manager - Learning and Development
Mindleaders India, Alumni of Lemon Tree Hotels
South West Region of India
03.2023 - Current
- Coordinated technical training and personal development classes for staff members.
- Delivered new employee onboarding and training sessions.
- Managed new employee orientation training process for more than 200 employees each year.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Directed training programs and development paths for managers and supervisors.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Developed surveys to identify training needs based on projected production processes and changes.
- Developed departmental systems and procedures to better align workflow processes.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Front Office Duty Manager
The Leela Palace, Hotels & Resorts
Bangaluru
08.2022 - 02.2023
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Coached employees through day-to-day work and complex problems.
- Monitored customer service trends and provided insights to management team for further improvement.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Launched quality assurance practices for each phase of development
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Front Office Executive, Pro-Active Duty Manager
The Leela Palace, Hotels & Resorts
Gandhinagar
04.2021 - 07.2022
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Front Office Executive
ITC Royal Bengal
Kolkata
06.2019 - 06.2020
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
Journey From Butler to Front Office Executive
The Leela Palace, Hotels & Resorts
Goa
01.2014 - 05.2019
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
- Processed check-ins and check-outs, created reservations and processed special requests.
- Drove sales and maximized revenue by up-selling rooms and amenities. Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
- Aided colleagues, managers and customers through regular communication and assistance.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Handled office supply orders and inventorying.
- Sorted, opened and routed mail and deliveries to meet business requirements.
Education
BSc in Hospitality & Tourism Management -
Shubash Bose Institute of Hotel Management
Kolkata 06.2008 - 10.2011
Skills
Quality Assurance
Interests
Cooking what I never tried before
Timeline
Assistant Manager - Learning and Development
Mindleaders India, Alumni of Lemon Tree Hotels
03.2023 - Current
Front Office Duty Manager
The Leela Palace, Hotels & Resorts
08.2022 - 02.2023
Front Office Executive, Pro-Active Duty Manager
The Leela Palace, Hotels & Resorts
04.2021 - 07.2022
Front Office Executive
ITC Royal Bengal
06.2019 - 06.2020
Journey From Butler to Front Office Executive
The Leela Palace, Hotels & Resorts
01.2014 - 05.2019
BSc in Hospitality & Tourism Management -
Shubash Bose Institute of Hotel Management
06.2008 - 10.2011
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