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Marketing and Corporate Sales professional with a Bachelor’s degree in Engineering in Engineering, specializing in Computer Hardware and Networking. Actively involved in AIESEC, a global youth non-profit organization, where I served as Vice President of Marketing and received the Best Vice President in Marketing Award.
Completed a Marketing Summer School Program at Hanyang University, South Korea, gaining international exposure and hands-on marketing knowledge. Currently working at LYFT Wellness in Marketing and Corporate Sales, with a key role in building and developing the company profile, brand presence, and corporate partnerships.

A+ Certified and over 20 years of experience in customer service and desktop support positions. Specialties: PC hardware & software diagnostics and repair. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Qualified Advanced Technical Support Specialist with 20+ years of helpdesk and customer service experience. Provides comprehensive technical support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Enhanced customer satisfaction by effectively applying CompTIA A+, Security+, and Network+ certifications to resolve technical issues.,Improved client relationships through proactive communication and service excellence.,Drove customer service success by implementing management strategies that increased efficiency and client retention.

Senior Network and system Engineer and administrator with more than 20 years of experience specialized in network designing,security,hardening,switching,routing,troubleshooting,system administration, Problem-solving, Decision making, Negotiation, Attention to detail, Collaboration, Leadership, Training, Organization, Analytical, Customer service skills that I have good experiences in security,telecommunication,electronics,hardware and system administration,network(LAN/MAN/WAN). Senior network engineer with over 25 years of extensive experience in network design, implementation, and troubleshooting. Proven expertise in LAN/WAN/MAN communication systems, specializing in network security and infrastructure optimization. Recognized for leadership in managing complex networks across diverse sectors. About me : I bring comprehensive expertise in network and data center equipment, encompassing protocols, switches, routers/firewalls, fiber optic technologies, and more, deploying,and upkeeping cutting-edge networks. I worked as a Senior technical expert in Faratel Co(Electronic Engineer) and Parstel Co(Telecommunication Engineer) and Municipality ICT Organization (TMICTO) as Network and system adminallowing me to strategize for fault prevention and network stability and make cyber security on seven network layers. Moreover, I possess a strong capability in orchestrating the end-to-end process of designing, strator. From 1998 till present. Results-driven Network Engineer with 25+ years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Innovative Network Engineer provides reliable and vital connectivity for multi-site installations. Integrates fixed wireless, terrestrial and satellite-based solutions to create streamlined network infrastructure at enterprise scale. Trusted to develop fast and secure infrastructure plans for facilities and networking hubs. Highly-organized Senior Network Administrator proficient in software installation, maintenance and support. Coordinated and hardworking to effectively manage multiple projects with shifting priorities. Skilled in network security, architecture and capacity planning. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Achieved rapid resolution of technical issues, minimizing downtime during sorting operations. Enhanced customer satisfaction by effectively communicating technical concepts to non-technical users. Adapted quickly to new challenges, ensuring seamless operations and support. I learn very quickly and I can improvise to get things going.

B.Jeremiah Johnson

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Graduation Diploma - Information Technology

ITI Certification - Information Technology

Class X -

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