B.KARTHIKEYAN
Chennai,TN
Summary
Accomplished professional with a proven track record at TIDC, enhancing customer service through effective problem resolution and team development. Excelled in quality control at Water Tec India, ensuring product excellence. Skilled in Microsoft Outlook and adept at fostering customer relations, I significantly contributed to revenue growth and operational efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Associate Customer Service
TIDC
03.2023 - Current
- Strengthened communication between sales, operations, and customer service teams to ensure seamless coordination across functional areas.
- Developed strong relationships with vendors, leading to better pricing negotiations and increased cost savings for the company.
- Increased revenue growth by developing customized solutions tailored to clients'' unique needs in transportations requirements.
- Facilitated regular meetings between warehouse staff members emphasizing teamwork, communication, and collaboration to achieve objectives.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Quality Controler
Water Tec India
06.2020 - 10.2021
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Created testing protocols to be used across product lines.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Quality Assurance
TIDC
11.2018 - 05.2020
- Implemented quality assurance measures throughout the work process, reducing errors in equipment repair.
- Reduced production errors by implementing rigorous quality assurance processes during the development phase.
- Coordinated closely with quality assurance personnel during final product inspection stages.
Education
B.E - Mechanical Engineering
EINSTEIN COLLEGE OF ENGINEERING
Tirunelveli, India03.2018
High School Diploma -
MSPVL Polytechnic
Pavoorchatram04.2015
High School Diploma -
Thiru Murugan High School
Thenkasi04.2012
Skills
- Problem Resolution
- Customer Relations
- Documentation
- Team Development
- Complaint Handling
- Microsoft Outlook
- Staff Training
- Payment Processing
- Paperwork Processing
- Administrative Support
Timeline
Associate Customer Service
TIDC
03.2023 - Current
Quality Controler
Water Tec India
06.2020 - 10.2021
Quality Assurance
TIDC
11.2018 - 05.2020
B.E - Mechanical Engineering
EINSTEIN COLLEGE OF ENGINEERING
High School Diploma -
MSPVL Polytechnic
High School Diploma -
Thiru Murugan High School