Pushpa Latha B K

• Spearheading full life cycle of talent acquisition experience with demonstrated ability to deliver customized strategies
• Handling a team of 2 recruiters and 2 coordinators
• Leadership Hiring-Roles like AD, Tech
• Managing 2 Business verticals – ANI, Electric and OEM stakeholder management
• Compensation fitment discussion with candidates
• Drive TA Projects for process improvements like Candidate experience, CPH
• Effective use of different channels to bring in the best talent
• Drive employer branding to attract best talent and quality of hire
• Strategize & drive diversity hiring
• Strategist and planning for the fulfilment of open requirements at all levels
• Dashboard creation and update meetings with Business
• Partnering with Business Vertical Heads and Chief of Staff regards to hiring projection based on the needs
• Planning panels finalisation discussion with vertical head to smooth the hiring process
• Provided enriched smooth on-boarding experience to new joiners/hires.

• Designed Customer Support Metrics for centres/partners
• Involved in process outsourcing CSD process to partners and smooth transition of in-house process to outsource
• Designed and implemented SOP for Customer Support across partner centres.
• Great success and progressive stats in CSAT improving from 48% to 92%
• Work on process improvements as per business needs
• Single SPOC for Customer Support Process
• Stakeholder management: worked closely with Product, Marketing and Analytics team
• Involved in Monthly/Quarterly/Yearly Business Reviews with partners to review CS process and work on improvements
• Meeting with Business Head on timely basis with dashboard and analysis points wherein needed internal and external report
• Sharing CS internal updates to partners over a call
• Handling CS related escalations and providing timely solution

Key Deliverables as Talent Acquisition

• Led the entire recruitment for Non-Tech & Tech
• Involved in Recruitment hiring projection based on a business expansion
• Built 2 different recruitment team segmented Tech & Non-Tech
• Define OKR & KPI to the team in reaching the hiring targets in time
• Was in charge of entire cycle of recruitment from screening of applications to joining of selected candidate
• Handled campus recruitment from Tier 1 Colleges – IITs / IIMs / NITs etc
• Responsible for tracking of vendor contracts / agreements / payments / Payroll

Key Deliverables as, Responsible as a HR Business Partner – Operations Department for around 1200 employees (on roll) and 700 (off roll)

• On-Boarding- Responsible for smooth On-Boarding experience of all new joiners.
• Work closely with stakeholders and employees.
• Drive change and people development initiatives.
• Handle queries & grievances as a SPOC for Operations Department
• Be part of appraisal discussions and performance review meets
• Developed a value-based R&R program and effectively executed and communicated to the employees.
• Prepared and conducted surveys for understanding feedback and focus group discussion to solve delivery issues.
• Prepared yearly, monthly, and weekly calendar of fun activities.
• Responsible for introducing any new policy in system that can benefit employees.
• Conducting HRBP & BU Head meeting once in every month to discuss any ongoing issues and making sure that the same is dealt with in-time - AMA.
• Managed third-party payroll vendors to be in compliance.
• Responsible for putting across employee concerns to management and suggesting ways to deal with same.