B L RADHIKA

• Worked as a Senior Advisor and Quality Check Assistant who reviewed cases submitted by team
• Performed early detection, prevention, and minimization of losses, through systematic review of suspected transactions as generated by transaction monitoring systems

Role:

• Executed client services like, client calls, transaction processing, inquiry/ research as well as processes defined for fraud detection and prevention, while identifying latest trends in fraud
• Monitor real time queues and identify high risk transactions within the business portfolio
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, SE frauds, Purchase fraud and similar other risks
• New Account investigations on Identity theft
• Identify fraudulent transactions and transfer them for further processing (Clients/Bank)
• Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses
• Resolve customer issues within the scope of existing service level agreements
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems
• Protecting confidential customer information collected during investigation
• Determine existing fraud trends by analyzing accounts and transaction patterns
• Identify system improvements to prevent fraudulent activities
• Recommend anti-fraud processes for changing transaction patterns and trends
• Generate suspicious activity reports (SAR) and risk management reports for Managers (MI), based on Bank Secrecy Act (BSA).

• Worked as Assistant Professor and Cultural Coordinator for The Department of Tourism and Travel Management.
• Qualified NET & KSET most important & Required certifications in the felid of teaching.

Lecturer and Coordinator of B.Com Vocational Studies (Bachelor of Commerce)

Trained Travel and Tourism related certifications courses such as

• IATA (International Air Transport Association)
• GDS ( Global Distribution System) Ticketing Software
• Airline Management and Cargo Management
• Airfares & Ticketing

GPA: 84.87% - Gold Medalist from Bangalore University