Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Blain Pereira

Mumbai

Summary

As an Operations Manager, I oversee the daily operations of Air Network, ensuring efficiency, quality and customer satisfaction. I have more than 10 years of experience in operations management and have developed skills in planning, organizing, directing, and controlling various aspects of the business. I work with a team of talented and dedicated professionals, and I contribute to the company's mission of providing reliable and cost-effective logistics solutions. I have a passion for operations and a keen interest in the field of logistics, and I strive to deliver excellence and innovation in every project I undertake.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Station Manager Cargo

Indigo Airlines
04.2024 - Current
  • · Implemented corrective actions to address hazards, errors, incidents, and accidents, ensuring full compliance with regulatory and internal requirements.
  • · Managed issuance, maintenance, and retention of operational documents in line with cargo manual procedures.
  • · Liaised with direct clients and coordinated with external service providers as per SLA to maintain service quality.
  • · Researched market trends, competitors, and new techniques to enhance operational efficiency and service delivery.
  • · Coordinated with AOCS to maximize aircraft upliftment, optimize space utilization, and minimize underloads.
  • · Established and maintained strong relationships with internal and external authorities impacting cargo operations.
  • · Oversaw training compliance and administrative/HR functions for station staff.
  • · Assigned responsibilities, monitored team performance, and ensured resource optimization through cross-utilization.
  • · Controlled costs by maximizing available resources and streamlining processes.
  • · Provided periodic reports to Head Office highlighting operational performance and service delivery standards.
  • · Coordinated with ground support teams to ensure effective resource utilization.
  • · Maintained compliance with safety, security, and operational standards in line with company norms.
  • · Enhanced customer satisfaction by improving turnaround time and operational efficiency.

Operations Manager

Blue Dart DHL, Concorde
04.2021 - 03.2024
  • Led the successful implementation of Air Network requirements for All-India, ensuring seamless connectivity and operational efficiency, resulting in increase of on-time performance and reduction in customer complaints
  • Managed and nurtured relationships with key commercial airline partners, successfully negotiating lower freight rates thus resulting in 20% increase in profit margins.
  • Monitored and analysed emerging airline operating sectors to optimize transit time and expand reach of serviced locations
  • Verified and processed airlines' Cargo Sales Report, ensuring timely release of payment in alignment with scheduled dates, thus resulting in improved cash flow management and strengthened business relationships.
  • Resolved 50+ inquiries daily on air cargo, providing accurate information on service connectivity, resulting in increased customer satisfaction.
  • Supervised and tracked cargo upliftment process for scheduled flights, ensuring seamless upliftment, and if cargo is offloaded follow up with airlines to move it on next available flight.
  • Monitored and optimized flight planning processes, resulting in increase of cargo availability for early morning flights and ensuring timely connections.
  • Implemented rigorous cost management measures, resulting reduction in ground cost margins; diligently prepared and presented monthly activity and revenue reports, providing critical insights for driving revenue growth and cost optimization.
  • Aligned closely with Sales and Customer Service departments, leveraging data-driven insights to optimize shipping estimates and support the quote process, leading to an increase in average deal size and a boost for customer retention.
  • Identied individual strengths of team members through performance assessments and initiated a targeted mentoring program, resulting in improvement in areas of weakness and increased overall team productivity.

Assistant Manager

Blue Dart DHL, Concorde
08.2018 - 03.2021
  • Managed Air Operations Mumbai, ensuring smooth and efficient connection process.
  • Utilised load planning strategies to coordinate and facilitated with commercial airline for upliftment.
  • Coordinated with hubs to ensure timely connection of cargo and accurate booking on scheduled flight.
  • Negotiated air freight rates for high tonnage cargo, optimizing cost-efficiency.
  • Successfully managed the budget for monthly supplies and necessities
  • Conducted daily briefing with associates and duty officers to ensure clear communication and alignment
  • Handled critical issues by liaising with station managers, airport authorities, and internal departments, and resolving challenging situations
  • Handled MIS and exception reports for the senior management team, providing valuable insights and recommendations for strategic decision-making.

Cluster Head

Ecom Express
07.2016 - 05.2018
  • Managed the Cluster Operations, which included First Mile and Last Mile.
  • Responsible for Daily MIS and Reporting Provided to Senior Management.
  • Managed a team of 60 people, with monthly performance review, and identifying issues, to ensure the team's performance is up to the standards.
  • Involved in Helping stressed DC of other location , to clear pendency by working with team and assisting new DC with the process.
  • Perform Deep dive analysis to find out root cause of failures and shortfalls and provide recommendations to improve the same.
  • Handled KYC for ICICI, Kotak and Capital first all over Mumbai region.
  • Reviewed manpower requirement for multiple DC's as per projection volumes and rationalised them by reducing the number of temporary staffs.
  • Met and exceeded the 40% early morning delivery target for metro DC's by identifying and correcting the root causes of poor delivery performance, such as inaccurate data entry, lack of communication with the customer, and conflicts between delivery and shipment schedules.

Operations Executive

Ecom Express
08.2013 - 06.2016
  • Produced comprehensive and concise reports highlighting strategic information, along with actionable recommendations for enhancing DC performance.
  • Conducted weekly performance reviews to proactively identify areas of improvement and rectify any shortcomings.
  • Executed monthly staff performance evaluations to make necessary improvements and also Conducted weekly performance reviews to proactively identify areas of improvement and rectify any shortcomings.
  • Monitor the movement of goods and ensure they are delivered on time and negotiating with vendors for price reductions or extended payment terms.

Customer Care Executive

Blue Dart Express
05.2011 - 05.2013
  • Managed To-Pay Pickups effciently and effectively.
  • Successfully tracked down TDD shipments to ensure timely delivery.
  • Coordinated with the team to swiftly resolve customer complaints.
  • Regularly generated comprehensive weekly reports on program progress
  • Including detailed analysis and escalated issues to senior management.
  • Maintained strict con dentiality while communicating with managers, co-Workers, and other stakeholders.
  • Efficiently coordinated with service centers to prioritize urgent deliveries and pickups.

Education

Bachelor of Management Studies -

Mumbai University

Diploma in Supply Chain Management

Alison

Skills

  • Able to Manage and release stress
  • Effective Problem solving skills
  • Strong Leadership Skills
  • Innovative Thinking
  • Decision Maker
  • Employee Relations and Conflict Resolution

Certification

IATA Dangerous Goods Regulations (DGR) – Category 6 Certified

International Business Management

Supply Chain and Logistics Management

Timeline

Station Manager Cargo

Indigo Airlines
04.2024 - Current

Operations Manager

Blue Dart DHL, Concorde
04.2021 - 03.2024

Assistant Manager

Blue Dart DHL, Concorde
08.2018 - 03.2021

Cluster Head

Ecom Express
07.2016 - 05.2018

Operations Executive

Ecom Express
08.2013 - 06.2016

Customer Care Executive

Blue Dart Express
05.2011 - 05.2013

Diploma in Supply Chain Management

Alison

Bachelor of Management Studies -

Mumbai University

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